Preguntas frecuentes

Puede reservar directamente a través de nuestro sitio web seleccionando su viaje preferido y completando el formulario de reserva. Alternativamente, contacte a nuestro equipo de reservas en [email protected].

Aceptamos transferencias bancarias, tarjetas de crédito (Visa, Mastercard) y PayPal. Se requiere un depósito al momento de la reserva, con el saldo a pagar antes de la salida.

Las políticas de cancelación varían según la embarcación. Generalmente, las cancelaciones realizadas con más de 90 días de anticipación reciben un reembolso completo menos los gastos de procesamiento. Consulte nuestros Términos y Condiciones para más detalles.

We recommend booking 6 to 12 months in advance, especially for peak-season Raja Ampat trips (October–April) and Komodo trips (April–November). Popular departure dates sell out quickly.

Yes. A 30% deposit secures your cabin. The remaining balance is due 90 days before departure. We send payment reminders automatically.

Yes, group bookings of 6 or more guests receive preferential rates. Full-boat charters include additional perks. Contact our reservations team for a custom quote.

La mayoría de las nacionalidades pueden obtener una visa a la llegada (VOA) en los principales aeropuertos indonesios por 30 días, prorrogable una vez por otros 30 días. Consulte con su embajada local de Indonesia para requisitos específicos.

El check-in es generalmente por la tarde el día de salida, y el check-out por la mañana del último día. Los horarios exactos varían según el itinerario y se comunicarán antes de su viaje.

Departure ports vary by itinerary. Komodo trips depart from Labuan Bajo (LBJ airport), Raja Ampat from Sorong (SOQ airport), and Banda Sea trips from Ambon (AMQ airport). We provide complimentary group airport transfers on embarkation and disembarkation days.

Essentials include lightweight clothing, reef-safe sunscreen, a hat, personal medications, your dive certification card and logbook, and a dry bag for electronics. We provide towels, toiletries, and all bedding. A detailed packing list is sent with your booking confirmation.

Yes, comprehensive travel insurance with dive coverage is strongly recommended. Direct bookings benefit from complimentary diving insurance (conditions apply), but we still advise separate travel insurance covering trip cancellation, medical evacuation, and personal belongings.

El alquiler completo de equipo de buceo está disponible en todas las embarcaciones. Sin embargo, recomendamos traer su propia máscara, traje y computadora de buceo para mayor comodidad. El equipo de alquiler está bien mantenido y revisado regularmente.

Los requisitos varían según el itinerario. La mayoría de los viajes requieren un mínimo de certificación Open Water con más de 30 inmersiones registradas. Algunos itinerarios avanzados (mar de Banda, sitios con corrientes fuertes) pueden requerir certificación Advanced y más de 50 inmersiones.

We offer up to 4 dives per day: an early-morning dive, a mid-morning dive, an afternoon dive, and an optional night or sunset dive. Dive profiles and surface intervals follow conservative PADI/SSI guidelines.

Yes. Enriched Air Nitrox (EANx 32%) is available on all vessels for a supplemental fee. We recommend Nitrox for multi-dive days to extend bottom time and reduce nitrogen loading.

Indonesia offers warm tropical waters ranging from 26–30°C (79–86°F). Visibility varies by region: Raja Ampat averages 15–25 meters, Komodo 15–30 meters, and Banda Sea 25–40+ meters. Currents range from mild to strong depending on the site.

Most itineraries require a minimum Open Water certification. Some sites involve currents and depths beyond 18m, so Advanced Open Water is recommended. We can arrange intro dive courses and refresher sessions for less experienced divers.

Camera rental is not currently available onboard. However, we have a dedicated camera room with individual charging stations, rinse tanks, and storage for your photography equipment. Many of our dive guides are experienced underwater photographers and can offer tips.

Nuestros chefs a bordo preparan una variedad de cocina internacional e indonesia. Atendemos requerimientos dietéticos incluyendo opciones vegetarianas, veganas y sin gluten con aviso previo.

Sí, todas las embarcaciones Neptune están equipadas con Internet satelital gratuito. Aunque las velocidades pueden variar en ubicaciones remotas, podrá mantenerse conectado para mensajería y navegación ligera.

Each vessel offers multiple cabin categories: from standard twin-share cabins to deluxe sea-view suites with private balconies. All cabins feature en-suite bathrooms, individual air conditioning, and premium bedding. Visit each vessel page for detailed cabin layouts and photos.

Yes. All cabins and common areas on every Neptune vessel are fully air-conditioned. Individual cabin temperature controls ensure your comfort.

Complimentary laundry service is available on multi-day trips. Drop off your clothes with the crew and they will be washed, dried, and folded for you.

All our vessels feature spacious sun decks with loungers, indoor air-conditioned lounges, dining areas, and dedicated dive decks. King Neptune and Neptune One additionally offer outdoor dining areas and multiple deck levels for socializing or solitude.

Indonesia es generalmente segura para los turistas. Tome precauciones normales, mantenga los objetos de valor seguros y siga las indicaciones locales. Nuestra tripulación proporciona sesiones informativas de seguridad y asistencia durante todo el viaje.

All vessels carry comprehensive first aid kits, emergency oxygen systems, and an AED. Our crew members are trained in first aid and emergency response. DAN (Divers Alert Network) emergency contact is available 24/7, and we maintain communication with the nearest hyperbaric chamber.

Our liveaboards typically anchor in sheltered bays overnight, minimizing motion. For passages between sites, the vessels are designed for stability. We recommend bringing your preferred seasickness medication (patches, tablets) as a precaution, especially for Banda Sea crossings.

Children aged 10+ can join as snorkelers. For diving, the minimum age is 12 for Junior Open Water divers (accompanied by a parent/guardian), and 15 for independent divers. There is no upper age limit, but all guests must complete a medical questionnaire.

Indonesia tiene un clima tropical con temperaturas promedio de 27-32 °C durante todo el año. La temporada seca (abril-octubre) es generalmente preferida para el buceo, aunque se pueden encontrar excelentes condiciones durante todo el año dependiendo de la región.

Las tarifas del parque marino varían según el destino: las tarifas del Parque Nacional de Komodo son aproximadamente $25-40 USD, las del mar de Banda aproximadamente $20 USD, y las tarifas de entrada al Área Marina Protegida de Raja Ampat son aproximadamente $100 USD para visitantes internacionales.

Indonesia offers year-round diving. Raja Ampat is best from October to April (calm seas, peak manta season). Komodo peaks from April to November (manta season, clear waters). The Banda Sea season runs from September to November (hammerheads, whale sharks). Each region has its own optimal window.

Indonesia sits in the Coral Triangle — the world's most biodiverse marine region. Expect manta rays, reef sharks, pygmy seahorses, nudibranch, schooling barracuda and jacks, Napoleon wrasse, turtles, and vibrant coral gardens. Raja Ampat alone is home to over 1,500 fish species and 600 coral species.

Absolutely. Many guests come for snorkeling, island excursions, kayaking, and relaxation. All itineraries include surface activities like beach visits, village tours, and scenic cruises. Snorkeling gear is provided complimentary.

Yes. Our chefs accommodate vegetarian, vegan, gluten-free, lactose-free, halal, and kosher dietary needs with advance notice. Please inform us of any allergies or dietary requirements at the time of booking so we can prepare accordingly.

Full board is included: breakfast, lunch, dinner, and snacks throughout the day. Unlimited tea, coffee, soft drinks, and drinking water are complimentary. Alcoholic beverages are available for purchase on Neptune One and King Neptune.

Neptune One and King Neptune have a bar serving wines, beers, spirits, and cocktails (charged separately). On Komodo Sea Dragon, a selection of beverages is available for purchase. We recommend no alcohol consumption between dives.

We operate reef-safe dive briefings, use biodegradable cleaning products, minimize single-use plastics (reusable water bottles provided), and follow strict marine park guidelines. Our vessels maintain safe distance from marine life and our guides enforce no-touch policies on coral reefs.

Yes. A portion of every booking supports local marine conservation initiatives. We partner with organizations working to protect Raja Ampat's marine protected areas and Komodo National Park. Our crew participates in regular reef clean-up activities.