Términos y condiciones

Estos Términos y Condiciones Generales rigen el uso de nuestro sitio web y servicios. Al acceder, navegar o reservar a través de nuestro sitio web, reconoces y aceptas estos términos en su totalidad. Si no está de acuerdo con estos términos y condiciones o cualquier parte de estos términos y condiciones, no debe utilizar este sitio web.

Términos de uso de la página web

• La Rupia de Maldivas es la moneda oficial de las Maldivas. Está sujeto a cambios sin previo aviso.
• Un uso no autorizado de este sitio web puede dar lugar a una reclamación por daños y perjuicios y constituir un delito.

Propiedad intelectual

• Este sitio web contiene material de nuestra propiedad o que está sujeto a nuestra licencia. Este material incluye, pero no se limita al diseño, presentación, aspecto, apariencia, contenido y gráficos. Está prohibida la reproducción que no esté de acuerdo con el aviso de derechos de autor.

Conducta del usuario.

• 2.1##$_09$## No debe usar los Servicios de ninguna manera que cause, o pueda causar, daños a los Servicios o menoscabo de la disponibilidad o accesibilidad de los Servicios.
• No debe utilizar este sitio web de ninguna manera que sea ilegal, fraudulenta o perjudicial, o en relación con cualquier propósito o actividad ilegal, fraudulenta o perjudicial.

y anulaciones

• Las reservas para viajes en liveaboard están sujetas a disponibilidad y confirmación por parte de Neptune Liveaboards.
• Las políticas de cancelación y los cargos variarán según el barco específico y el viaje reservado. Consulta los términos específicos de Neptune One y Komodo Sea Dragon para obtener más detalles.

Responsabilidad

• Neptune Liveaboards no será responsable de ninguna pérdida o daño que surja de su uso de este sitio web o en relación con este sitio web.
• Ni WonderfulArgentina.com ni terceros involucrados pueden brindar garantía alguna con respecto a la precisión, actualidad, integridad o pertinencia de la información y materiales encontrados u ofrecidos en este website por cualquier propósito en particular.
• Los itinerarios de viaje son a modo de ejemplo y pueden cambiar sin previo aviso o en el último minuto dependiendo de varias condiciones extraordinarias fuera del control de Neptune Liveaboards, tales como, pero no limitadas a: condiciones climáticas, condiciones del agua, problemas mecánicos, etc.

Política de privacidad

• Su privacidad es importante para nosotros. Esta Política de privacidad explica cómo recopilamos, protegemos, divulgamos y usamos su información personal. Al acceder o utilizar este sitio web, reconoces dicho procesamiento y garantizas que todos los datos proporcionados por ti son precisos.
• Tus datos personales se utilizan exclusivamente para crear y gestionar tu reserva con Neptune Liveaboards y para personalizar tu experiencia a bordo.
• Nunca compartiremos, transmitiremos, difundiremos ni venderemos su información privada a terceros. Se aplican excepciones a las órdenes judiciales, investigaciones policiales o cualquier otra necesidad extraodinaria que quede fuera de las operaciones estándar de Neptune Liveaboards.

Enmiendas

• Podremos revisar periódicamente estos términos y condiciones. Los términos revisados se aplicarán a partir de la fecha de publicación en este sitio web. Por favor consulte esta página con regularidad para asegurar que esté familiarizado con la versión vigente.

Ley Aplicable

• Estos términos y condiciones se regirán e interpretarán de conformidad con las leyes de Hong Kong, y cualquier disputa relacionada con estos términos y condiciones estarán sujetas a la jurisdicción exclusiva de los tribunales de Hong Kong

Al hacer uso del sitio web usted acepta estos términos y condiciones. Esperamos que su experiencia con Neptune Liveaboards sea gratificante y agradable.

Inclusiones/Exclusiones

1.1 INCLUSIONES

• Accommodation onboard in a twin or double cabin as selected.
• Starlink Wifi (limited).
• Scheduled return transfers by car between the airport or designated downtown hotels and the embarkation / disembarkation point on the first and last day of the cruise.
• Full board meals onboard: breakfast, lunch, dinner, daily snacks, drinking water, coffee, and tea.
• Guided diving (subject to the itinerary) with a maximum ratio of 1 dive guide to 4 divers.
• Guided snorkeling activities (as per itinerary).
• Land excursions as specified in the published itinerary.
• Use of standard diving equipment: air tanks (12L/80cf), weights, and weight belts.
• Dive insurance (applicable only for direct bookings made with Neptune Liveaboards).

1.2. Exclusiones:

• International or domestic flights and accommodation before/after the cruise.
• Mandatory travel insurance and dive insurance for non-direct bookings.
• Visa costs, passport fees, and related travel expenses.
• Airport taxes and excess baggage fees.
• Private transfers or transfers outside the scheduled pick-up/drop-off windows.
• Rental of personal diving/snorkeling equipment (BCD, regulator, wetsuit, fins, mask, snorkel, etc.).
• Government and park fees (e.g., Komodo National Park entrance, tourism levies).
• Dive courses, certifications, and specialty training
• Nitrox fills and 15L tank upgrades.
• Alcoholic beverages (beer, wine, spirits).
• Crew gratuities/tips (at guest’s discretion).
• Any other personal expenses not explicitly stated in the inclusions.

Note: All diving activities are subject to weather, safety, and operational conditions. Diving is not conducted on disembarkation days. Itineraries may be adjusted without prior notice for guest safety, operational requirements, or environmental factors.

2. BOOKING POLICY & PAYMENTS

2.1 INDIVIDUAL BOOKINGS (FIT)

• Reservations may be made via email, WhatsApp, or through authorized agents (e.g., Liveaboards.com, PADI Travel)
• A 30% deposit is required within 7 days of booking confirmation to secure the reservation.
• Final payment must be received no later than 90 days before the trip departure date.
• If the deposit is not received within 7 days, the booking may be released without notice.

2.2 GROUP BOOKINGS & PRIVATE CHARTERS

• Initial Deposit: 10% of the total charter cost is due within 7 days of booking.
• Mid-Term Payment: Additional 20% due within 90 days of initial booking.
• Final Balance: Remaining balance due no later than 90 days before departure.
• Failure to comply with the payment schedule may result in cancellation without refund as per cancellation policy.

3. SHORT-NOTICE BOOKINGS

For bookings made within 90 days of the departure date, full payment is required immediately. These bookings are non-refundable and non-transferable.

4. PAYMENT TERMS

4.1 BANK TRANSFER

• Bank transfer is accepted for all bookings.
• Account details will be provided with your invoice.
• Payments are accepted in USD, EUR, or IDR, using the exchange rate provided by Neptune Liveaboards at time of invoicing.
• All bank fees, intermediary charges, and transaction costs are the responsibility of the sender. Neptune must receive the full net amount.

4.2 CREDIT / DEBIT CARD PAYMENTS

• Bank transfer is accepted for all bookings.
• Processed securely via a third-party payment gateway.
• A 3% non-refundable processing fee applies to all card payments.
• Neptune does not store card information; only essential identification (name, email, last 4 digits) is recorded for reference.

4.3 ONBOARD PAYMENTS

• Onboard purchases (e.g., bar tabs, gear rental, merchandise) can be settled in cash (IDR or USD) or via card (subject to terminal availability).
• All outstanding balances must be paid prior to disembarkation. Receipts will be issued by the Cruise Director.

5. CANCELLATION & RESCHEDULING POLICY

5.1 GENERAL CANCELLATION

All cancellation requests must be submitted in writing to [email protected] or via our official WhatsApp channel.

5.2 RESCHEDULING POLICY

• Within 30 days of departure: No rescheduling permitted.
• More than 30 days before departure: 30% rescheduling fee applies.
• Rescheduling is subject to availability and must be rebooked within 12 months of original departure.

5.3 INDIVIDUAL BOOKINGS (FIT) CANCELLATION FEES

• Cancellations made more than 90 days before the trip start date: 90% refund (10% administration fee applies from total payment).
• Cancellations made between 60 and 90 days before the trip start date: 50% refund.
• Cancellations made less than 60 days before the trip start date: Non-refundable.

5.4 GROUP & CHARTER CANCELLATION

• All charter payments are non-refundable once received.
• Rescheduling is subject to approval and is not guaranteed.

5.5 INSURANCE REQUIREMENT

Guests are strongly advised to obtain comprehensive insurance covering travel, health, diving, and trip cancellations. Neptune can provide documentation for claim purposes but is not liable for compensation.

5.6 GUEST SUBSTITUTION

Name changes are allowed with prior written approval. The replacement guest must accept all Terms & Conditions and assume full responsibility for the booking.

5.7 NO-SHOW POLICY

Failure to arrive at the appointed meeting location/time is considered a no-show. No refund or compensation will be provided.

6. CHANGES TO PRICING, SERVICES & ITINERARY

6.1 BEFORE CONFIRMATION

Neptune reserves the right to modify pricing, itinerary, or services prior to booking confirmation.

6.2 POST-CONFIRMATION ADJUSTMENTS

Confirmed prices may only be adjusted due to:

• Major fluctuations in fuel or logistics costs
• Changes in government-mandated fees
• Exchange rate changes exceeding ±10%

6.3 ITINERARY MODIFICATIONS

The Captain or Cruise Director may adjust the itinerary due to:

• Adverse weather
• Port authority restrictions
• Guest safety concerns
• Mechanical issues

Equivalent alternatives will be arranged when possible. No refunds for itinerary changes.

7. CANCELLATION BY NEPTUNE LIVEABOARDS

7.1 FORCE MAJEURE

Trips may be canceled or modified due to:

• Natural disasters
• Pandemics or epidemics
• Government restrictions
• War, terrorism, civil unrest
• Any unforeseen, uncontrollable event

In such cases, guests may receive credit or the option to reschedule. Refunds are not guaranteed.

7.2 OPERATIONAL CANCELLATIONS

Trips may also be canceled due to:

• Vessel mechanical failure
• Crew illness or shortages
• Safety-related concerns

Guests will receive a full refund or reschedule option. Neptune is not liable for additional costs (e.g., airfare, visas, accommodation).

8. MID-TRIP CHANGES

In emergencies or unexpected technical issues during the cruise, Neptune may alter the itinerary or cancel specific services. No refunds are issued for unused services due to such changes.

9. LIABILITY & RISK ACCEPTANCE

Participation in diving and all onboard activities is at the guest’s own risk. Neptune Liveaboards, its owners, staff, and affiliates are not liable for:

• Injury, illness, or death
• Loss or damage to property
• Delays or failures caused by third parties

Guests are fully responsible for costs associated with medical evacuation or emergency services.

10. LOSS OR DAMAGE TO PERSONAL BELONGINGS

Neptune is not responsible for the loss, theft, or damage of personal items during the trip. Guests are advised to have travel insurance that covers personal property.

Inclusiones/Exclusiones

1.1 INCLUSIONES

• Accommodation onboard in a twin or double cabin as selected.
• Starlink Wifi (limited).
• Scheduled return transfers by car between the airport or designated downtown hotels and the embarkation / disembarkation point on the first and last day of the cruise.
• Full board meals onboard: breakfast, lunch, dinner, daily snacks, drinking water, coffee, and tea.
• Guided diving (subject to the itinerary) with a maximum ratio of 1 dive guide to 4 divers.
• Guided snorkeling activities (as per itinerary).
• Land excursions as specified in the published itinerary.
• Use of standard diving equipment: air tanks (12L/80cf), weights, and weight belts.
• Dive insurance (applicable only for direct bookings made with Neptune Liveaboards).

1.2. Exclusiones:

• International or domestic flights and accommodation before/after the cruise.
• Mandatory travel insurance and dive insurance for non-direct bookings.
• Visa costs, passport fees, and related travel expenses.
• Airport taxes and excess baggage fees.
• Private transfers or transfers outside the scheduled pick-up/drop-off windows.
• Rental of personal diving/snorkeling equipment (BCD, regulator, wetsuit, fins, mask, snorkel, etc.).
• Government and park fees (e.g., Komodo National Park entrance, tourism levies).
• Dive courses, certifications, and specialty training
• Nitrox fills and 15L tank upgrades.
• Alcoholic beverages (beer, wine, spirits).
• Crew gratuities/tips (at guest’s discretion).
• Any other personal expenses not explicitly stated in the inclusions.

Note: All diving activities are subject to weather, safety, and operational conditions. Diving is not conducted on disembarkation days. Itineraries may be adjusted without prior notice for guest safety, operational requirements, or environmental factors.

2. BOOKING POLICY & PAYMENTS

2.1 INDIVIDUAL BOOKINGS (FIT)

• Reservations may be made via email, WhatsApp, or through authorized agents (e.g., Liveaboards.com, PADI Travel)
• A 30% deposit is required within 7 days of booking confirmation to secure the reservation.
• Final payment must be received no later than 90 days before the trip departure date.
• If the deposit is not received within 7 days, the booking may be released without notice.

2.2 GROUP BOOKINGS & PRIVATE CHARTERS

• Initial Deposit: 10% of the total charter cost is due within 7 days of booking.
• Mid-Term Payment: Additional 20% due within 90 days of initial booking.
• Final Balance: Remaining balance due no later than 90 days before departure.
• Failure to comply with the payment schedule may result in cancellation without refund as per cancellation policy.

3. SHORT-NOTICE BOOKINGS

For bookings made within 90 days of the departure date, full payment is required immediately. These bookings are non-refundable and non-transferable.

4. PAYMENT TERMS

4.1 BANK TRANSFER

• Bank transfer is accepted for all bookings.
• Account details will be provided with your invoice.
• Payments are accepted in USD, EUR, or IDR, using the exchange rate provided by Neptune Liveaboards at time of invoicing.
• All bank fees, intermediary charges, and transaction costs are the responsibility of the sender. Neptune must receive the full net amount.

4.2 CREDIT / DEBIT CARD PAYMENTS

• Bank transfer is accepted for all bookings.
• Processed securely via a third-party payment gateway.
• A 3% non-refundable processing fee applies to all card payments.
• Neptune does not store card information; only essential identification (name, email, last 4 digits) is recorded for reference.

4.3 ONBOARD PAYMENTS

• Onboard purchases (e.g., bar tabs, gear rental, merchandise) can be settled in cash (IDR or USD) or via card (subject to terminal availability).
• All outstanding balances must be paid prior to disembarkation. Receipts will be issued by the Cruise Director.

5. CANCELLATION & RESCHEDULING POLICY

5.1 GENERAL CANCELLATION

All cancellation requests must be submitted in writing to [email protected] or via our official WhatsApp channel.

5.2 RESCHEDULING POLICY

• Within 30 days of departure: No rescheduling permitted.
• More than 30 days before departure: 30% rescheduling fee applies.
• Rescheduling is subject to availability and must be rebooked within 12 months of original departure.

5.3 INDIVIDUAL BOOKINGS (FIT) CANCELLATION FEES

• Cancellations made more than 90 days before the trip start date: 90% refund (10% administration fee applies from total payment).
• Cancellations made between 60 and 90 days before the trip start date: 50% refund.
• Cancellations made less than 60 days before the trip start date: Non-refundable.

5.4 GROUP & CHARTER CANCELLATION

• All charter payments are non-refundable once received.
• Rescheduling is subject to approval and is not guaranteed.

5.5 INSURANCE REQUIREMENT

Guests are strongly advised to obtain comprehensive insurance covering travel, health, diving, and trip cancellations. Neptune can provide documentation for claim purposes but is not liable for compensation.

5.6 GUEST SUBSTITUTION

Name changes are allowed with prior written approval. The replacement guest must accept all Terms & Conditions and assume full responsibility for the booking.

5.7 NO-SHOW POLICY

Failure to arrive at the appointed meeting location/time is considered a no-show. No refund or compensation will be provided.

6. CHANGES TO PRICING, SERVICES & ITINERARY

6.1 BEFORE CONFIRMATION

Neptune reserves the right to modify pricing, itinerary, or services prior to booking confirmation.

6.2 POST-CONFIRMATION ADJUSTMENTS

Confirmed prices may only be adjusted due to:

• Major fluctuations in fuel or logistics costs
• Changes in government-mandated fees
• Exchange rate changes exceeding ±10%

6.3 ITINERARY MODIFICATIONS

The Captain or Cruise Director may adjust the itinerary due to:

• Adverse weather
• Port authority restrictions
• Guest safety concerns
• Mechanical issues

Equivalent alternatives will be arranged when possible. No refunds for itinerary changes.

7. CANCELLATION BY NEPTUNE LIVEABOARDS

7.1 FORCE MAJEURE

Trips may be canceled or modified due to:

• Natural disasters
• Pandemics or epidemics
• Government restrictions
• War, terrorism, civil unrest
• Any unforeseen, uncontrollable event

In such cases, guests may receive credit or the option to reschedule. Refunds are not guaranteed.

7.2 OPERATIONAL CANCELLATIONS

Trips may also be canceled due to:

• Vessel mechanical failure
• Crew illness or shortages
• Safety-related concerns

Guests will receive a full refund or reschedule option. Neptune is not liable for additional costs (e.g., airfare, visas, accommodation).

8. MID-TRIP CHANGES

In emergencies or unexpected technical issues during the cruise, Neptune may alter the itinerary or cancel specific services. No refunds are issued for unused services due to such changes.

9. LIABILITY & RISK ACCEPTANCE

Participation in diving and all onboard activities is at the guest’s own risk. Neptune Liveaboards, its owners, staff, and affiliates are not liable for:

• Injury, illness, or death
• Loss or damage to property
• Delays or failures caused by third parties

Guests are fully responsible for costs associated with medical evacuation or emergency services.

10. LOSS OR DAMAGE TO PERSONAL BELONGINGS

Neptune is not responsible for the loss, theft, or damage of personal items during the trip. Guests are advised to have travel insurance that covers personal property.