常见问题

您可以通过我们的网站直接预订，选择您心仪的行程并填写预订表格。或者，请联系我们的预订团队：[email protected]。

我们接受银行转账、信用卡（Visa、Mastercard）和PayPal。预订时需支付定金，余款在出发前付清。

取消政策因船只而异。一般来说，在出发前90天以上取消可获得全额退款（扣除手续费）。请参阅我们的条款与条件了解详细信息。

We recommend booking 6 to 12 months in advance, especially for peak-season Raja Ampat trips (October–April) and Komodo trips (April–November). Popular departure dates sell out quickly.

Yes. A 30% deposit secures your cabin. The remaining balance is due 90 days before departure. We send payment reminders automatically.

Yes, group bookings of 6 or more guests receive preferential rates. Full-boat charters include additional perks. Contact our reservations team for a custom quote.

大多数国籍可以在印度尼西亚主要机场获得30天落地签证（VOA），可延期一次再延长30天。请向当地印度尼西亚大使馆查询具体要求。

入住通常在出发当天下午，退房在最后一天上午。确切时间因行程而异，将在旅行前通知您。

Departure ports vary by itinerary. Komodo trips depart from Labuan Bajo (LBJ airport), Raja Ampat from Sorong (SOQ airport), and Banda Sea trips from Ambon (AMQ airport). We provide complimentary group airport transfers on embarkation and disembarkation days.

Essentials include lightweight clothing, reef-safe sunscreen, a hat, personal medications, your dive certification card and logbook, and a dry bag for electronics. We provide towels, toiletries, and all bedding. A detailed packing list is sent with your booking confirmation.

Yes, comprehensive travel insurance with dive coverage is strongly recommended. Direct bookings benefit from complimentary diving insurance (conditions apply), but we still advise separate travel insurance covering trip cancellation, medical evacuation, and personal belongings.

所有船只均可租用全套潜水装备。但是，我们建议自带面镜、潜水服和潜水电脑以确保舒适。租赁设备维护良好，定期检修。

要求因行程而异。大多数行程要求至少持有Open Water证书并记录30次以上潜水。某些高级行程（班达海、强流潜点）可能要求Advanced认证和50次以上潜水经验。

We offer up to 4 dives per day: an early-morning dive, a mid-morning dive, an afternoon dive, and an optional night or sunset dive. Dive profiles and surface intervals follow conservative PADI/SSI guidelines.

Yes. Enriched Air Nitrox (EANx 32%) is available on all vessels for a supplemental fee. We recommend Nitrox for multi-dive days to extend bottom time and reduce nitrogen loading.

Indonesia offers warm tropical waters ranging from 26–30°C (79–86°F). Visibility varies by region: Raja Ampat averages 15–25 meters, Komodo 15–30 meters, and Banda Sea 25–40+ meters. Currents range from mild to strong depending on the site.

Most itineraries require a minimum Open Water certification. Some sites involve currents and depths beyond 18m, so Advanced Open Water is recommended. We can arrange intro dive courses and refresher sessions for less experienced divers.

Camera rental is not currently available onboard. However, we have a dedicated camera room with individual charging stations, rinse tanks, and storage for your photography equipment. Many of our dive guides are experienced underwater photographers and can offer tips.

我们的船上厨师准备各种国际和印尼美食。我们提前满足饮食需求，包括素食、纯素和无麸质选择。

是的，所有Neptune船只都配备了免费卫星互联网。虽然在偏远地区速度可能会有所不同，但您可以保持消息和轻度浏览的连接。

Each vessel offers multiple cabin categories: from standard twin-share cabins to deluxe sea-view suites with private balconies. All cabins feature en-suite bathrooms, individual air conditioning, and premium bedding. Visit each vessel page for detailed cabin layouts and photos.

Yes. All cabins and common areas on every Neptune vessel are fully air-conditioned. Individual cabin temperature controls ensure your comfort.

Complimentary laundry service is available on multi-day trips. Drop off your clothes with the crew and they will be washed, dried, and folded for you.

All our vessels feature spacious sun decks with loungers, indoor air-conditioned lounges, dining areas, and dedicated dive decks. King Neptune and Neptune One additionally offer outdoor dining areas and multiple deck levels for socializing or solitude.

印度尼西亚对游客总体来说是安全的。请采取正常预防措施，妥善保管贵重物品，并遵循当地指引。我们的船员在整个旅程中提供安全简报和协助。

All vessels carry comprehensive first aid kits, emergency oxygen systems, and an AED. Our crew members are trained in first aid and emergency response. DAN (Divers Alert Network) emergency contact is available 24/7, and we maintain communication with the nearest hyperbaric chamber.

Our liveaboards typically anchor in sheltered bays overnight, minimizing motion. For passages between sites, the vessels are designed for stability. We recommend bringing your preferred seasickness medication (patches, tablets) as a precaution, especially for Banda Sea crossings.

Children aged 10+ can join as snorkelers. For diving, the minimum age is 12 for Junior Open Water divers (accompanied by a parent/guardian), and 15 for independent divers. There is no upper age limit, but all guests must complete a medical questionnaire.

印度尼西亚属热带气候，全年平均温度27-32°C。旱季（4月至10月）通常是潜水的最佳时期，但根据地区不同，全年都可以找到优良的条件。

海洋公园费用因目的地而异：科莫多国家公园费用约25-40美元，班达海费用约20美元，拉贾安帕海洋保护区国际游客入场费约100美元。

Indonesia offers year-round diving. Raja Ampat is best from October to April (calm seas, peak manta season). Komodo peaks from April to November (manta season, clear waters). The Banda Sea season runs from September to November (hammerheads, whale sharks). Each region has its own optimal window.

Indonesia sits in the Coral Triangle — the world's most biodiverse marine region. Expect manta rays, reef sharks, pygmy seahorses, nudibranch, schooling barracuda and jacks, Napoleon wrasse, turtles, and vibrant coral gardens. Raja Ampat alone is home to over 1,500 fish species and 600 coral species.

Absolutely. Many guests come for snorkeling, island excursions, kayaking, and relaxation. All itineraries include surface activities like beach visits, village tours, and scenic cruises. Snorkeling gear is provided complimentary.

Yes. Our chefs accommodate vegetarian, vegan, gluten-free, lactose-free, halal, and kosher dietary needs with advance notice. Please inform us of any allergies or dietary requirements at the time of booking so we can prepare accordingly.

Full board is included: breakfast, lunch, dinner, and snacks throughout the day. Unlimited tea, coffee, soft drinks, and drinking water are complimentary. Alcoholic beverages are available for purchase on Neptune One and King Neptune.

Neptune One and King Neptune have a bar serving wines, beers, spirits, and cocktails (charged separately). On Komodo Sea Dragon, a selection of beverages is available for purchase. We recommend no alcohol consumption between dives.

We operate reef-safe dive briefings, use biodegradable cleaning products, minimize single-use plastics (reusable water bottles provided), and follow strict marine park guidelines. Our vessels maintain safe distance from marine life and our guides enforce no-touch policies on coral reefs.

Yes. A portion of every booking supports local marine conservation initiatives. We partner with organizations working to protect Raja Ampat's marine protected areas and Komodo National Park. Our crew participates in regular reef clean-up activities.