Frequently Asked Questions

You can book directly through our website by selecting your preferred trip and completing the booking form. Alternatively, contact our reservations team at [email protected].

We accept bank transfers, credit cards (Visa, Mastercard), and PayPal. A deposit is required at the time of booking, with the balance due before departure.

Cancellation policies vary by vessel. Generally, cancellations made 90+ days before departure receive a full refund minus processing fees. Please refer to our Terms & Conditions for full details.

We recommend booking 6 to 12 months in advance, especially for peak-season Raja Ampat trips (October–April) and Komodo trips (April–November). Popular departure dates sell out quickly.

Yes. A 30% deposit secures your cabin. The remaining balance is due 90 days before departure. We send payment reminders automatically.

Yes, group bookings of 6 or more guests receive preferential rates. Full-boat charters include additional perks. Contact our reservations team for a custom quote.

Most nationalities can obtain a Visa on Arrival (VOA) at major Indonesian airports for 30 days, which can be extended once for another 30 days. Check with your local Indonesian embassy for specific requirements.

Check-in is typically in the afternoon on the departure day, and check-out is in the morning on the final day. Exact times vary by itinerary and will be communicated before your trip.

Departure ports vary by itinerary. Komodo trips depart from Labuan Bajo (LBJ airport), Raja Ampat from Sorong (SOQ airport), and Banda Sea trips from Ambon (AMQ airport). We provide complimentary group airport transfers on embarkation and disembarkation days.

Essentials include lightweight clothing, reef-safe sunscreen, a hat, personal medications, your dive certification card and logbook, and a dry bag for electronics. We provide towels, toiletries, and all bedding. A detailed packing list is sent with your booking confirmation.

Yes, comprehensive travel insurance with dive coverage is strongly recommended. Direct bookings benefit from complimentary diving insurance (conditions apply), but we still advise separate travel insurance covering trip cancellation, medical evacuation, and personal belongings.

Full dive equipment rental is available on all vessels. However, we recommend bringing your own mask, wetsuit, and dive computer for comfort. Rental gear is well-maintained and regularly serviced.

Requirements vary by itinerary. Most trips require a minimum of Open Water certification with 30+ logged dives. Some advanced itineraries (Banda Sea, strong current sites) may require Advanced certification and 50+ dives.

We offer up to 4 dives per day: an early-morning dive, a mid-morning dive, an afternoon dive, and an optional night or sunset dive. Dive profiles and surface intervals follow conservative PADI/SSI guidelines.

Yes. Enriched Air Nitrox (EANx 32%) is available on all vessels for a supplemental fee. We recommend Nitrox for multi-dive days to extend bottom time and reduce nitrogen loading.

Indonesia offers warm tropical waters ranging from 26–30°C (79–86°F). Visibility varies by region: Raja Ampat averages 15–25 meters, Komodo 15–30 meters, and Banda Sea 25–40+ meters. Currents range from mild to strong depending on the site.

Most itineraries require a minimum Open Water certification. Some sites involve currents and depths beyond 18m, so Advanced Open Water is recommended. We can arrange intro dive courses and refresher sessions for less experienced divers.

Camera rental is not currently available onboard. However, we have a dedicated camera room with individual charging stations, rinse tanks, and storage for your photography equipment. Many of our dive guides are experienced underwater photographers and can offer tips.

Our onboard chefs prepare a variety of international and Indonesian cuisine. We accommodate dietary requirements including vegetarian, vegan, and gluten-free options with advance notice.

Yes, all Neptune vessels are equipped with free satellite internet. While speeds may vary in remote locations, you'll be able to stay connected for messaging and light browsing.

Each vessel offers multiple cabin categories: from standard twin-share cabins to deluxe sea-view suites with private balconies. All cabins feature en-suite bathrooms, individual air conditioning, and premium bedding. Visit each vessel page for detailed cabin layouts and photos.

Yes. All cabins and common areas on every Neptune vessel are fully air-conditioned. Individual cabin temperature controls ensure your comfort.

Complimentary laundry service is available on multi-day trips. Drop off your clothes with the crew and they will be washed, dried, and folded for you.

All our vessels feature spacious sun decks with loungers, indoor air-conditioned lounges, dining areas, and dedicated dive decks. King Neptune and Neptune One additionally offer outdoor dining areas and multiple deck levels for socializing or solitude.

Indonesia is generally safe for tourists. Exercise normal precautions, keep valuables secure, and follow local guidelines. Our crew provides safety briefings and assistance throughout your trip.

All vessels carry comprehensive first aid kits, emergency oxygen systems, and an AED. Our crew members are trained in first aid and emergency response. DAN (Divers Alert Network) emergency contact is available 24/7, and we maintain communication with the nearest hyperbaric chamber.

Our liveaboards typically anchor in sheltered bays overnight, minimizing motion. For passages between sites, the vessels are designed for stability. We recommend bringing your preferred seasickness medication (patches, tablets) as a precaution, especially for Banda Sea crossings.

Children aged 10+ can join as snorkelers. For diving, the minimum age is 12 for Junior Open Water divers (accompanied by a parent/guardian), and 15 for independent divers. There is no upper age limit, but all guests must complete a medical questionnaire.

Indonesia has a tropical climate with average temperatures of 27-32°C year-round. The dry season (April-October) is generally preferred for diving, though excellent conditions can be found year-round depending on the region.

Marine park fees vary by destination: Komodo National Park fees are approximately $25-40 USD, Banda Sea fees are approximately $20 USD, and Raja Ampat Marine Protected Area entry fees are approximately $100 USD for international visitors.

Indonesia offers year-round diving. Raja Ampat is best from October to April (calm seas, peak manta season). Komodo peaks from April to November (manta season, clear waters). The Banda Sea season runs from September to November (hammerheads, whale sharks). Each region has its own optimal window.

Indonesia sits in the Coral Triangle — the world's most biodiverse marine region. Expect manta rays, reef sharks, pygmy seahorses, nudibranch, schooling barracuda and jacks, Napoleon wrasse, turtles, and vibrant coral gardens. Raja Ampat alone is home to over 1,500 fish species and 600 coral species.

Absolutely. Many guests come for snorkeling, island excursions, kayaking, and relaxation. All itineraries include surface activities like beach visits, village tours, and scenic cruises. Snorkeling gear is provided complimentary.

Yes. Our chefs accommodate vegetarian, vegan, gluten-free, lactose-free, halal, and kosher dietary needs with advance notice. Please inform us of any allergies or dietary requirements at the time of booking so we can prepare accordingly.

Full board is included: breakfast, lunch, dinner, and snacks throughout the day. Unlimited tea, coffee, soft drinks, and drinking water are complimentary. Alcoholic beverages are available for purchase on Neptune One and King Neptune.

Neptune One and King Neptune have a bar serving wines, beers, spirits, and cocktails (charged separately). On Komodo Sea Dragon, a selection of beverages is available for purchase. We recommend no alcohol consumption between dives.

We operate reef-safe dive briefings, use biodegradable cleaning products, minimize single-use plastics (reusable water bottles provided), and follow strict marine park guidelines. Our vessels maintain safe distance from marine life and our guides enforce no-touch policies on coral reefs.

Yes. A portion of every booking supports local marine conservation initiatives. We partner with organizations working to protect Raja Ampat's marine protected areas and Komodo National Park. Our crew participates in regular reef clean-up activities.