Foire aux questions

Vous pouvez réserver directement via notre site Web en sélectionnant votre voyage préféré et en remplissant le formulaire de réservation. Vous pouvez également contacter notre équipe de réservation à [email protected].

Nous acceptons les virements bancaires, les cartes de crédit (Visa, Mastercard) et PayPal. Un acompte est requis au moment de la réservation, le solde étant dû avant le départ.

Les politiques d'annulation varient selon le navire. En général, les annulations effectuées plus de 90 jours avant le départ donnent droit à un remboursement complet moins les frais de traitement. Veuillez consulter nos conditions générales pour plus de détails.

We recommend booking 6 to 12 months in advance, especially for peak-season Raja Ampat trips (October–April) and Komodo trips (April–November). Popular departure dates sell out quickly.

Yes. A 30% deposit secures your cabin. The remaining balance is due 90 days before departure. We send payment reminders automatically.

Yes, group bookings of 6 or more guests receive preferential rates. Full-boat charters include additional perks. Contact our reservations team for a custom quote.

La plupart des nationalités peuvent obtenir un visa à l'arrivée (VOA) dans les principaux aéroports indonésiens pour 30 jours, prolongeable une fois pour 30 jours supplémentaires. Vérifiez auprès de votre ambassade d'Indonésie locale pour les exigences spécifiques.

L'enregistrement se fait généralement l'après-midi le jour du départ, et le départ le matin du dernier jour. Les heures exactes varient selon l'itinéraire et vous seront communiquées avant votre voyage.

Departure ports vary by itinerary. Komodo trips depart from Labuan Bajo (LBJ airport), Raja Ampat from Sorong (SOQ airport), and Banda Sea trips from Ambon (AMQ airport). We provide complimentary group airport transfers on embarkation and disembarkation days.

Essentials include lightweight clothing, reef-safe sunscreen, a hat, personal medications, your dive certification card and logbook, and a dry bag for electronics. We provide towels, toiletries, and all bedding. A detailed packing list is sent with your booking confirmation.

Yes, comprehensive travel insurance with dive coverage is strongly recommended. Direct bookings benefit from complimentary diving insurance (conditions apply), but we still advise separate travel insurance covering trip cancellation, medical evacuation, and personal belongings.

La location complète d'équipement de plongée est disponible sur tous les navires. Cependant, nous recommandons d'apporter votre propre masque, combinaison et ordinateur de plongée pour le confort. L'équipement de location est bien entretenu et régulièrement révisé.

Les exigences varient selon l'itinéraire. La plupart des voyages nécessitent au minimum une certification Open Water avec plus de 30 plongées enregistrées. Certains itinéraires avancés (mer de Banda, sites à forts courants) peuvent nécessiter une certification Advanced et plus de 50 plongées.

We offer up to 4 dives per day: an early-morning dive, a mid-morning dive, an afternoon dive, and an optional night or sunset dive. Dive profiles and surface intervals follow conservative PADI/SSI guidelines.

Yes. Enriched Air Nitrox (EANx 32%) is available on all vessels for a supplemental fee. We recommend Nitrox for multi-dive days to extend bottom time and reduce nitrogen loading.

Indonesia offers warm tropical waters ranging from 26–30°C (79–86°F). Visibility varies by region: Raja Ampat averages 15–25 meters, Komodo 15–30 meters, and Banda Sea 25–40+ meters. Currents range from mild to strong depending on the site.

Most itineraries require a minimum Open Water certification. Some sites involve currents and depths beyond 18m, so Advanced Open Water is recommended. We can arrange intro dive courses and refresher sessions for less experienced divers.

Camera rental is not currently available onboard. However, we have a dedicated camera room with individual charging stations, rinse tanks, and storage for your photography equipment. Many of our dive guides are experienced underwater photographers and can offer tips.

Nos chefs de bord préparent une variété de cuisines internationales et indonésiennes. Nous répondons aux exigences alimentaires, y compris les options végétariennes, véganes et sans gluten, avec un préavis.

Oui, tous les navires Neptune sont équipés d'Internet par satellite gratuit. Bien que les vitesses puissent varier dans les endroits éloignés, vous pourrez rester connecté pour la messagerie et la navigation légère.

Each vessel offers multiple cabin categories: from standard twin-share cabins to deluxe sea-view suites with private balconies. All cabins feature en-suite bathrooms, individual air conditioning, and premium bedding. Visit each vessel page for detailed cabin layouts and photos.

Yes. All cabins and common areas on every Neptune vessel are fully air-conditioned. Individual cabin temperature controls ensure your comfort.

Complimentary laundry service is available on multi-day trips. Drop off your clothes with the crew and they will be washed, dried, and folded for you.

All our vessels feature spacious sun decks with loungers, indoor air-conditioned lounges, dining areas, and dedicated dive decks. King Neptune and Neptune One additionally offer outdoor dining areas and multiple deck levels for socializing or solitude.

L'Indonésie est considérée comme un pays sûr avec des incidents limités impliquant des touristes. La criminalité se limite au vol à la tire. Notre équipage fournit des briefings de sécurité et une assistance tout au long de votre voyage.

All vessels carry comprehensive first aid kits, emergency oxygen systems, and an AED. Our crew members are trained in first aid and emergency response. DAN (Divers Alert Network) emergency contact is available 24/7, and we maintain communication with the nearest hyperbaric chamber.

Our liveaboards typically anchor in sheltered bays overnight, minimizing motion. For passages between sites, the vessels are designed for stability. We recommend bringing your preferred seasickness medication (patches, tablets) as a precaution, especially for Banda Sea crossings.

Children aged 10+ can join as snorkelers. For diving, the minimum age is 12 for Junior Open Water divers (accompanied by a parent/guardian), and 15 for independent divers. There is no upper age limit, but all guests must complete a medical questionnaire.

L'Indonésie a un climat tropical avec des températures moyennes de 27 à 32 °C toute l'année. La saison sèche (avril-octobre) est généralement préférée pour la plongée, bien que d'excellentes conditions puissent être trouvées toute l'année selon la région.

Les frais de parc marin varient selon la destination : les frais du parc national de Komodo sont d'environ 25 à 40 USD, les frais de la mer de Banda sont d'environ 20 USD et les frais d'entrée de la zone marine protégée de Raja Ampat sont d'environ 100 USD pour les visiteurs internationaux.

Indonesia offers year-round diving. Raja Ampat is best from October to April (calm seas, peak manta season). Komodo peaks from April to November (manta season, clear waters). The Banda Sea season runs from September to November (hammerheads, whale sharks). Each region has its own optimal window.

Indonesia sits in the Coral Triangle — the world's most biodiverse marine region. Expect manta rays, reef sharks, pygmy seahorses, nudibranch, schooling barracuda and jacks, Napoleon wrasse, turtles, and vibrant coral gardens. Raja Ampat alone is home to over 1,500 fish species and 600 coral species.

Absolutely. Many guests come for snorkeling, island excursions, kayaking, and relaxation. All itineraries include surface activities like beach visits, village tours, and scenic cruises. Snorkeling gear is provided complimentary.

Yes. Our chefs accommodate vegetarian, vegan, gluten-free, lactose-free, halal, and kosher dietary needs with advance notice. Please inform us of any allergies or dietary requirements at the time of booking so we can prepare accordingly.

Full board is included: breakfast, lunch, dinner, and snacks throughout the day. Unlimited tea, coffee, soft drinks, and drinking water are complimentary. Alcoholic beverages are available for purchase on Neptune One and King Neptune.

Neptune One and King Neptune have a bar serving wines, beers, spirits, and cocktails (charged separately). On Komodo Sea Dragon, a selection of beverages is available for purchase. We recommend no alcohol consumption between dives.

We operate reef-safe dive briefings, use biodegradable cleaning products, minimize single-use plastics (reusable water bottles provided), and follow strict marine park guidelines. Our vessels maintain safe distance from marine life and our guides enforce no-touch policies on coral reefs.

Yes. A portion of every booking supports local marine conservation initiatives. We partner with organizations working to protect Raja Ampat's marine protected areas and Komodo National Park. Our crew participates in regular reef clean-up activities.