Conditions générales

Ces conditions générales s'appliquent à votre utilisation de notre site internet. En accédant, en naviguant ou en réservant sur notre site Web, vous reconnaissez et acceptez ces conditions dans leur intégralité. Si vous n'êtes pas d'accord avec ces conditions d'utilisation ou toute partie de ces conditions d'utilisation, vous ne devez pas utiliser notre site web.

Utilisation du site

• Le contenu des pages de ce site web est pour information et utilisation générales seulement. [DELETE]
• D'après les termes et conditions d'utilisation de ce site, vous convenez expressément que vous utilisez ce site à vos seuls risques.

Droits d’auteur et propriété intellectuelle

• Ce site Web contient des informations qui nous appartiennent ou pour lesquelles nous avons une licence. Ces information incluent, mais ne se limitent pas à, la conception, la mise en page, l’aspect, l’apparence et les graphiques. La reproduction est interdite autrement que conformément à l'avis de droit d'auteur.

Comportement de l'Utilisateur

• Dans le cadre de ses activités de communication par le biais du présent site web, le propriétaire du site est succeptible de recueillir les éléments d'informations suivants :
• Vous ne devez pas utiliser ce site Web d'une manière illégale, illégale, frauduleuse ou nuisible, ou en relation avec un but ou une activité illégale, illégale, frauduleuse ou nuisible.

et annulations

• Les réservations pour les voyages en croisière sont soumises à la disponibilité et à la confirmation de Neptune Liveaboards.
• Les conditions d'annulation et les frais varient en fonction du navire et de la course réservés. Veuillez vous référer aux conditions spécifiques pour Neptune One et Komodo Sea Dragon pour plus de détails.

Responsabilité

• Neptune Liveaboards ne sera pas responsable de toute perte ou dommage résultant de votre utilisation de ce site Web ou en relation avec ce site Web.
• Votre utilisation de toute information ou tout matériel sur ce site est entièrement à vos propres risques, pour lesquels nous ne serons pas responsables.
• Les itinéraires de voyage sont à titre d'exemple et peuvent changer sans préavis ou à la dernière minute en fonction de diverses conditions extraordinaires indépendantes de la volonté de Neptune Liveaboards, telles que, mais sans s'y limiter : les conditions météorologiques, les conditions de l'eau, les problèmes mécaniques, etc.

Politique de Confidentialité

• Nous respectons votre vie privée. Notre Politique de confidentialité décrit la façon dont nous recueillons, utilisons et partageons vos informations personnelles. En accédant à ce site Web ou en l'utilisant, vous reconnaissez ce traitement et garantissez que toutes les données que vous fournissez sont exactes.
• Vos données personnelles sont utilisées exclusivement à des fins de création et de gestion de votre réservation avec Neptune Liveaboards, et pour personnaliser votre expérience de croisière.
• Nous ne partagerons, ne transmettrons, ne diffuserons ou ne vendrons jamais vos informations privées à des tiers. Des exceptions s'appliquent aux ordonnances judiciaires, aux enquêtes policières ou à toute autre nécessité extraodinaire qui ne relève pas des opérations standard de Neptune Liveaboards.

Modifications

• Nous pourrons modifier les présentes conditions générales en tant que besoin. Les conditions révisées s'appliqueront à compter de la date de publication sur ce site Web. Veuillez consulter cette page régulièrement pour vous assurer que vous connaissez la version actuelle.

Droit applicable

• Ces Conditions générales seront régies par et interprétées conformément au droit anglais, et tout litige concernant ces Conditions générales sera soumis à la compétence non exclusive des tribunaux d’Angleterre et du Pays de Galles.

En utilisant le site Web de Neptune Liveaboards, vous acceptez ces conditions générales dans leur intégralité. Nous espérons que vous trouverez votre expérience avec Neptune Liveaboards à la fois enrichissante et agréable.

1. INCLUSIONS / EXCLUSIONS

1.1 INCLUSIONS

• Accommodation onboard in a twin or double cabin as selected.
• Starlink Wifi (limited).
• Scheduled return transfers by car between the airport or designated downtown hotels and the embarkation / disembarkation point on the first and last day of the cruise.
• Full board meals onboard: breakfast, lunch, dinner, daily snacks, drinking water, coffee, and tea.
• Guided diving (subject to the itinerary) with a maximum ratio of 1 dive guide to 4 divers.
• Guided snorkeling activities (as per itinerary).
• Land excursions as specified in the published itinerary.
• Use of standard diving equipment: air tanks (12L/80cf), weights, and weight belts.
• Dive insurance (applicable only for direct bookings made with Neptune Liveaboards).

1.2 EXCLUSIONS :

• International or domestic flights and accommodation before/after the cruise.
• Mandatory travel insurance and dive insurance for non-direct bookings.
• Visa costs, passport fees, and related travel expenses.
• Airport taxes and excess baggage fees.
• Private transfers or transfers outside the scheduled pick-up/drop-off windows.
• Rental of personal diving/snorkeling equipment (BCD, regulator, wetsuit, fins, mask, snorkel, etc.).
• Government and park fees (e.g., Komodo National Park entrance, tourism levies).
• Dive courses, certifications, and specialty training
• Nitrox fills and 15L tank upgrades.
• Alcoholic beverages (beer, wine, spirits).
• Crew gratuities/tips (at guest’s discretion).
• Any other personal expenses not explicitly stated in the inclusions.

Note: All diving activities are subject to weather, safety, and operational conditions. Diving is not conducted on disembarkation days. Itineraries may be adjusted without prior notice for guest safety, operational requirements, or environmental factors.

2. BOOKING POLICY & PAYMENTS

2.1 INDIVIDUAL BOOKINGS (FIT)

• Reservations may be made via email, WhatsApp, or through authorized agents (e.g., Liveaboards.com, PADI Travel)
• A 30% deposit is required within 7 days of booking confirmation to secure the reservation.
• Final payment must be received no later than 90 days before the trip departure date.
• If the deposit is not received within 7 days, the booking may be released without notice.

2.2 GROUP BOOKINGS & PRIVATE CHARTERS

• Initial Deposit: 10% of the total charter cost is due within 7 days of booking.
• Mid-Term Payment: Additional 20% due within 90 days of initial booking.
• Final Balance: Remaining balance due no later than 90 days before departure.
• Failure to comply with the payment schedule may result in cancellation without refund as per cancellation policy.

3. SHORT-NOTICE BOOKINGS

For bookings made within 90 days of the departure date, full payment is required immediately. These bookings are non-refundable and non-transferable.

4. PAYMENT TERMS

4.1 BANK TRANSFER

• Bank transfer is accepted for all bookings.
• Account details will be provided with your invoice.
• Payments are accepted in USD, EUR, or IDR, using the exchange rate provided by Neptune Liveaboards at time of invoicing.
• All bank fees, intermediary charges, and transaction costs are the responsibility of the sender. Neptune must receive the full net amount.

4.2 CREDIT / DEBIT CARD PAYMENTS

• Bank transfer is accepted for all bookings.
• Processed securely via a third-party payment gateway.
• A 3% non-refundable processing fee applies to all card payments.
• Neptune does not store card information; only essential identification (name, email, last 4 digits) is recorded for reference.

4.3 ONBOARD PAYMENTS

• Onboard purchases (e.g., bar tabs, gear rental, merchandise) can be settled in cash (IDR or USD) or via card (subject to terminal availability).
• All outstanding balances must be paid prior to disembarkation. Receipts will be issued by the Cruise Director.

5. CANCELLATION & RESCHEDULING POLICY

5.1 GENERAL CANCELLATION

All cancellation requests must be submitted in writing to [email protected] or via our official WhatsApp channel.

5.2 RESCHEDULING POLICY

• Within 30 days of departure: No rescheduling permitted.
• More than 30 days before departure: 30% rescheduling fee applies.
• Rescheduling is subject to availability and must be rebooked within 12 months of original departure.

5.3 INDIVIDUAL BOOKINGS (FIT) CANCELLATION FEES

• Cancellations made more than 90 days before the trip start date: 90% refund (10% administration fee applies from total payment).
• Cancellations made between 60 and 90 days before the trip start date: 50% refund.
• Cancellations made less than 60 days before the trip start date: Non-refundable.

5.4 GROUP & CHARTER CANCELLATION

• All charter payments are non-refundable once received.
• Rescheduling is subject to approval and is not guaranteed.

5.5 INSURANCE REQUIREMENT

Guests are strongly advised to obtain comprehensive insurance covering travel, health, diving, and trip cancellations. Neptune can provide documentation for claim purposes but is not liable for compensation.

5.6 GUEST SUBSTITUTION

Name changes are allowed with prior written approval. The replacement guest must accept all Terms & Conditions and assume full responsibility for the booking.

5.7 NO-SHOW POLICY

Failure to arrive at the appointed meeting location/time is considered a no-show. No refund or compensation will be provided.

6. CHANGES TO PRICING, SERVICES & ITINERARY

6.1 BEFORE CONFIRMATION

Neptune reserves the right to modify pricing, itinerary, or services prior to booking confirmation.

6.2 POST-CONFIRMATION ADJUSTMENTS

Confirmed prices may only be adjusted due to:

• Major fluctuations in fuel or logistics costs
• Changes in government-mandated fees
• Exchange rate changes exceeding ±10%

6.3 ITINERARY MODIFICATIONS

The Captain or Cruise Director may adjust the itinerary due to:

• Adverse weather
• Port authority restrictions
• Guest safety concerns
• Mechanical issues

Equivalent alternatives will be arranged when possible. No refunds for itinerary changes.

7. CANCELLATION BY NEPTUNE LIVEABOARDS

7.1 FORCE MAJEURE

Trips may be canceled or modified due to:

• Natural disasters
• Pandemics or epidemics
• Government restrictions
• War, terrorism, civil unrest
• Any unforeseen, uncontrollable event

In such cases, guests may receive credit or the option to reschedule. Refunds are not guaranteed.

7.2 OPERATIONAL CANCELLATIONS

Trips may also be canceled due to:

• Vessel mechanical failure
• Crew illness or shortages
• Safety-related concerns

Guests will receive a full refund or reschedule option. Neptune is not liable for additional costs (e.g., airfare, visas, accommodation).

8. MID-TRIP CHANGES

In emergencies or unexpected technical issues during the cruise, Neptune may alter the itinerary or cancel specific services. No refunds are issued for unused services due to such changes.

9. LIABILITY & RISK ACCEPTANCE

Participation in diving and all onboard activities is at the guest’s own risk. Neptune Liveaboards, its owners, staff, and affiliates are not liable for:

• Injury, illness, or death
• Loss or damage to property
• Delays or failures caused by third parties

Guests are fully responsible for costs associated with medical evacuation or emergency services.

10. LOSS OR DAMAGE TO PERSONAL BELONGINGS

Neptune is not responsible for the loss, theft, or damage of personal items during the trip. Guests are advised to have travel insurance that covers personal property.

1. INCLUSIONS / EXCLUSIONS

1.1 INCLUSIONS

• Accommodation onboard in a twin or double cabin as selected.
• Starlink Wifi (limited).
• Scheduled return transfers by car between the airport or designated downtown hotels and the embarkation / disembarkation point on the first and last day of the cruise.
• Full board meals onboard: breakfast, lunch, dinner, daily snacks, drinking water, coffee, and tea.
• Guided diving (subject to the itinerary) with a maximum ratio of 1 dive guide to 4 divers.
• Guided snorkeling activities (as per itinerary).
• Land excursions as specified in the published itinerary.
• Use of standard diving equipment: air tanks (12L/80cf), weights, and weight belts.
• Dive insurance (applicable only for direct bookings made with Neptune Liveaboards).

1.2 EXCLUSIONS :

• International or domestic flights and accommodation before/after the cruise.
• Mandatory travel insurance and dive insurance for non-direct bookings.
• Visa costs, passport fees, and related travel expenses.
• Airport taxes and excess baggage fees.
• Private transfers or transfers outside the scheduled pick-up/drop-off windows.
• Rental of personal diving/snorkeling equipment (BCD, regulator, wetsuit, fins, mask, snorkel, etc.).
• Government and park fees (e.g., Komodo National Park entrance, tourism levies).
• Dive courses, certifications, and specialty training
• Nitrox fills and 15L tank upgrades.
• Alcoholic beverages (beer, wine, spirits).
• Crew gratuities/tips (at guest’s discretion).
• Any other personal expenses not explicitly stated in the inclusions.

Note: All diving activities are subject to weather, safety, and operational conditions. Diving is not conducted on disembarkation days. Itineraries may be adjusted without prior notice for guest safety, operational requirements, or environmental factors.

2. BOOKING POLICY & PAYMENTS

2.1 INDIVIDUAL BOOKINGS (FIT)

• Reservations may be made via email, WhatsApp, or through authorized agents (e.g., Liveaboards.com, PADI Travel)
• A 30% deposit is required within 7 days of booking confirmation to secure the reservation.
• Final payment must be received no later than 90 days before the trip departure date.
• If the deposit is not received within 7 days, the booking may be released without notice.

2.2 GROUP BOOKINGS & PRIVATE CHARTERS

• Initial Deposit: 10% of the total charter cost is due within 7 days of booking.
• Mid-Term Payment: Additional 20% due within 90 days of initial booking.
• Final Balance: Remaining balance due no later than 90 days before departure.
• Failure to comply with the payment schedule may result in cancellation without refund as per cancellation policy.

3. SHORT-NOTICE BOOKINGS

For bookings made within 90 days of the departure date, full payment is required immediately. These bookings are non-refundable and non-transferable.

4. PAYMENT TERMS

4.1 BANK TRANSFER

• Bank transfer is accepted for all bookings.
• Account details will be provided with your invoice.
• Payments are accepted in USD, EUR, or IDR, using the exchange rate provided by Neptune Liveaboards at time of invoicing.
• All bank fees, intermediary charges, and transaction costs are the responsibility of the sender. Neptune must receive the full net amount.

4.2 CREDIT / DEBIT CARD PAYMENTS

• Bank transfer is accepted for all bookings.
• Processed securely via a third-party payment gateway.
• A 3% non-refundable processing fee applies to all card payments.
• Neptune does not store card information; only essential identification (name, email, last 4 digits) is recorded for reference.

4.3 ONBOARD PAYMENTS

• Onboard purchases (e.g., bar tabs, gear rental, merchandise) can be settled in cash (IDR or USD) or via card (subject to terminal availability).
• All outstanding balances must be paid prior to disembarkation. Receipts will be issued by the Cruise Director.

5. CANCELLATION & RESCHEDULING POLICY

5.1 GENERAL CANCELLATION

All cancellation requests must be submitted in writing to [email protected] or via our official WhatsApp channel.

5.2 RESCHEDULING POLICY

• Within 30 days of departure: No rescheduling permitted.
• More than 30 days before departure: 30% rescheduling fee applies.
• Rescheduling is subject to availability and must be rebooked within 12 months of original departure.

5.3 INDIVIDUAL BOOKINGS (FIT) CANCELLATION FEES

• Cancellations made more than 90 days before the trip start date: 90% refund (10% administration fee applies from total payment).
• Cancellations made between 60 and 90 days before the trip start date: 50% refund.
• Cancellations made less than 60 days before the trip start date: Non-refundable.

5.4 GROUP & CHARTER CANCELLATION

• All charter payments are non-refundable once received.
• Rescheduling is subject to approval and is not guaranteed.

5.5 INSURANCE REQUIREMENT

Guests are strongly advised to obtain comprehensive insurance covering travel, health, diving, and trip cancellations. Neptune can provide documentation for claim purposes but is not liable for compensation.

5.6 GUEST SUBSTITUTION

Name changes are allowed with prior written approval. The replacement guest must accept all Terms & Conditions and assume full responsibility for the booking.

5.7 NO-SHOW POLICY

Failure to arrive at the appointed meeting location/time is considered a no-show. No refund or compensation will be provided.

6. CHANGES TO PRICING, SERVICES & ITINERARY

6.1 BEFORE CONFIRMATION

Neptune reserves the right to modify pricing, itinerary, or services prior to booking confirmation.

6.2 POST-CONFIRMATION ADJUSTMENTS

Confirmed prices may only be adjusted due to:

• Major fluctuations in fuel or logistics costs
• Changes in government-mandated fees
• Exchange rate changes exceeding ±10%

6.3 ITINERARY MODIFICATIONS

The Captain or Cruise Director may adjust the itinerary due to:

• Adverse weather
• Port authority restrictions
• Guest safety concerns
• Mechanical issues

Equivalent alternatives will be arranged when possible. No refunds for itinerary changes.

7. CANCELLATION BY NEPTUNE LIVEABOARDS

7.1 FORCE MAJEURE

Trips may be canceled or modified due to:

• Natural disasters
• Pandemics or epidemics
• Government restrictions
• War, terrorism, civil unrest
• Any unforeseen, uncontrollable event

In such cases, guests may receive credit or the option to reschedule. Refunds are not guaranteed.

7.2 OPERATIONAL CANCELLATIONS

Trips may also be canceled due to:

• Vessel mechanical failure
• Crew illness or shortages
• Safety-related concerns

Guests will receive a full refund or reschedule option. Neptune is not liable for additional costs (e.g., airfare, visas, accommodation).

8. MID-TRIP CHANGES

In emergencies or unexpected technical issues during the cruise, Neptune may alter the itinerary or cancel specific services. No refunds are issued for unused services due to such changes.

9. LIABILITY & RISK ACCEPTANCE

Participation in diving and all onboard activities is at the guest’s own risk. Neptune Liveaboards, its owners, staff, and affiliates are not liable for:

• Injury, illness, or death
• Loss or damage to property
• Delays or failures caused by third parties

Guests are fully responsible for costs associated with medical evacuation or emergency services.

10. LOSS OR DAMAGE TO PERSONAL BELONGINGS

Neptune is not responsible for the loss, theft, or damage of personal items during the trip. Guests are advised to have travel insurance that covers personal property.