Allgemeine Geschäftsbedingungen

Diese Allgemeinen Geschäftsbedingungen regeln Ihre Nutzung unserer Website und unserer Dienste. Durch den Zugriff, das Surfen oder die Buchung über unsere Website erkennen Sie diese Bedingungen vollständig an und stimmen ihnen zu. Wenn Sie mit diesen Nutzungsbedingungen oder einem Teil dieser Nutzungsbedingungen nicht einverstanden sind, dürfen Sie diese Website nicht nutzen.

Benutzung der Webseite

• Der Inhalt der Seiten dieser Website ist lediglich zu Ihrer allgemeinen Information und Verwendung bestimmt. Er kann jederzeit ohne vorherige Ankündigung geändert werden.
• Die unerlaubte Nutzung dieser Website kann zu einem Schadensersatzanspruch führen und/oder als eine strafbare Handlung gelten.

Urheberrecht und geistiges Eigentum

• Diese Website enthält Material, das unser Eigentum ist oder für das wir eine Lizenz besitzen. Dieses Material beinhaltet, ist aber nicht beschränkt auf das Design, das Layout, das Aussehen, das Erscheinungsbild und die Grafiken. Eine Vervielfältigung auf andere Weise als in Übereinstimmung mit dem Urheberrechtsvermerk ist untersagt.

Nutzerverhalten.

• Sie dürfen diese Website nicht in einer Weise nutzen, die Schäden an der Website oder eine Beeinträchtigung der Verfügbarkeit oder Zugänglichkeit der Website verursacht oder verursachen kann.
• (ii) in einer Weise, die ungesetzlich, illegal, betrügerisch oder schädlich ist, oder in Verbindung mit einem ungesetzlichen, illegalen, betrügerischen oder schädlichen Zweck oder einer Aktivität;

Buchungen und Stornierungen

• Buchungen für Tauchsafaris unterliegen der Verfügbarkeit und Bestätigung durch Neptune Tauchsafaris.
• Die Stornierungsbedingungen und -gebühren variieren je nach gebuchtem Schiff und gebuchter Reise. Weitere Informationen finden Sie in den spezifischen Bedingungen für Neptune One und Komodo Sea Dragon.

Haftung

• Neptune Liveaboards haftet nicht für Verluste oder Schäden, die sich aus Ihrer Nutzung dieser Website oder in Verbindung mit dieser Website ergeben.
• Weder wir noch Dritte geben eine Gewährleistung oder Garantie hinsichtlich der Genauigkeit, Aktualität, Leistung, Vollständigkeit oder Eignung der Informationen und Materialien, die auf dieser Website für bestimmte Zwecke gefunden oder angeboten werden.
• Die Reiserouten sind zum Beispiel Ziele und können sich ohne vorherige Ankündigung oder in letzter Minute ändern, abhängig von verschiedenen außergewöhnlichen Bedingungen, die außerhalb der Kontrolle von Neptune Tauchsafaris liegen, wie zum Beispiel, aber nicht beschränkt auf: Wetterbedingungen, Wasserbedingungen, mechanische Probleme usw.

Datenschutz

• Ihre Privatsphäre ist uns wichtig. This website privacy policy tells you how we collect, use, and protect your personal information. Durch die Nutzung unserer Webseite erklären Sie sich mit einer solchen Verarbeitung einverstanden und garantieren, dass alle von Ihnen zur Verfügung gestellten Angaben korrekt sind.
• Ihre personenbezogenen Daten werden ausschließlich zum Erstellen und Verwalten Ihrer Reservierung mit Neptune Tauchsafaris und zum Anpassen Ihres Tauchsafaris verwendet.
• Wir werden Ihre privaten Informationen niemals an Dritte weitergeben, übertragen, verbreiten oder verkaufen. Ausnahmen gelten für Gerichtsbeschlüsse, polizeiliche Ermittlungen oder jede andere außergewöhnliche Notwendigkeit, die außerhalb des Standardbetriebs von Neptune Tauchsafaris liegt.

Änderungen

• Wir können diese Allgemeinen Geschäftsbedingungen von Zeit zu Zeit überarbeiten. Die überarbeiteten Bedingungen gelten ab dem Datum der Veröffentlichung auf dieser Website. Bitte überprüfen Sie diese Seite regelmäßig, um sicherzustellen, dass Sie mit der aktuellen Version vertraut sind

Geltendes Recht

• Diese Allgemeinen Geschäftsbedingungen unterliegen den Gesetzen der Gerichtsbarkeit, in der Neptune Liveaboards tätig ist, und werden in Übereinstimmung mit diesen ausgelegt, und alle Streitigkeiten im Zusammenhang mit diesen Allgemeinen Geschäftsbedingungen unterliegen der ausschließlichen Zuständigkeit der Gerichte dieser Gerichtsbarkeit.

Durch die Nutzung der Neptune Liveaboards-Website akzeptieren Sie diese Allgemeinen Geschäftsbedingungen in vollem Umfang. Wir hoffen, dass Sie Ihre Erfahrung mit Neptune Tauchsafaris sowohl lohnend als auch angenehm finden.

1. EIN- / AUSSCHLÜSSE

1.1 EINSCHLÜSSE

• Accommodation onboard in a twin or double cabin as selected.
• Starlink Wifi (limited).
• Scheduled return transfers by car between the airport or designated downtown hotels and the embarkation / disembarkation point on the first and last day of the cruise.
• Full board meals onboard: breakfast, lunch, dinner, daily snacks, drinking water, coffee, and tea.
• Guided diving (subject to the itinerary) with a maximum ratio of 1 dive guide to 4 divers.
• Guided snorkeling activities (as per itinerary).
• Land excursions as specified in the published itinerary.
• Use of standard diving equipment: air tanks (12L/80cf), weights, and weight belts.
• Dive insurance (applicable only for direct bookings made with Neptune Liveaboards).

1.2 AUSSCHLÜSSE:

• International or domestic flights and accommodation before/after the cruise.
• Mandatory travel insurance and dive insurance for non-direct bookings.
• Visa costs, passport fees, and related travel expenses.
• Airport taxes and excess baggage fees.
• Private transfers or transfers outside the scheduled pick-up/drop-off windows.
• Rental of personal diving/snorkeling equipment (BCD, regulator, wetsuit, fins, mask, snorkel, etc.).
• Government and park fees (e.g., Komodo National Park entrance, tourism levies).
• Dive courses, certifications, and specialty training
• Nitrox fills and 15L tank upgrades.
• Alcoholic beverages (beer, wine, spirits).
• Crew gratuities/tips (at guest’s discretion).
• Any other personal expenses not explicitly stated in the inclusions.

Note: All diving activities are subject to weather, safety, and operational conditions. Diving is not conducted on disembarkation days. Itineraries may be adjusted without prior notice for guest safety, operational requirements, or environmental factors.

2. BOOKING POLICY & PAYMENTS

2.1 INDIVIDUAL BOOKINGS (FIT)

• Reservations may be made via email, WhatsApp, or through authorized agents (e.g., Liveaboards.com, PADI Travel)
• A 30% deposit is required within 7 days of booking confirmation to secure the reservation.
• Final payment must be received no later than 90 days before the trip departure date.
• If the deposit is not received within 7 days, the booking may be released without notice.

2.2 GROUP BOOKINGS & PRIVATE CHARTERS

• Initial Deposit: 10% of the total charter cost is due within 7 days of booking.
• Mid-Term Payment: Additional 20% due within 90 days of initial booking.
• Final Balance: Remaining balance due no later than 90 days before departure.
• Failure to comply with the payment schedule may result in cancellation without refund as per cancellation policy.

3. SHORT-NOTICE BOOKINGS

For bookings made within 90 days of the departure date, full payment is required immediately. These bookings are non-refundable and non-transferable.

4. PAYMENT TERMS

4.1 BANK TRANSFER

• Bank transfer is accepted for all bookings.
• Account details will be provided with your invoice.
• Payments are accepted in USD, EUR, or IDR, using the exchange rate provided by Neptune Liveaboards at time of invoicing.
• All bank fees, intermediary charges, and transaction costs are the responsibility of the sender. Neptune must receive the full net amount.

4.2 CREDIT / DEBIT CARD PAYMENTS

• Bank transfer is accepted for all bookings.
• Processed securely via a third-party payment gateway.
• A 3% non-refundable processing fee applies to all card payments.
• Neptune does not store card information; only essential identification (name, email, last 4 digits) is recorded for reference.

4.3 ONBOARD PAYMENTS

• Onboard purchases (e.g., bar tabs, gear rental, merchandise) can be settled in cash (IDR or USD) or via card (subject to terminal availability).
• All outstanding balances must be paid prior to disembarkation. Receipts will be issued by the Cruise Director.

5. CANCELLATION & RESCHEDULING POLICY

5.1 GENERAL CANCELLATION

All cancellation requests must be submitted in writing to [email protected] or via our official WhatsApp channel.

5.2 RESCHEDULING POLICY

• Within 30 days of departure: No rescheduling permitted.
• More than 30 days before departure: 30% rescheduling fee applies.
• Rescheduling is subject to availability and must be rebooked within 12 months of original departure.

5.3 INDIVIDUAL BOOKINGS (FIT) CANCELLATION FEES

• Cancellations made more than 90 days before the trip start date: 90% refund (10% administration fee applies from total payment).
• Cancellations made between 60 and 90 days before the trip start date: 50% refund.
• Cancellations made less than 60 days before the trip start date: Non-refundable.

5.4 GROUP & CHARTER CANCELLATION

• All charter payments are non-refundable once received.
• Rescheduling is subject to approval and is not guaranteed.

5.5 INSURANCE REQUIREMENT

Guests are strongly advised to obtain comprehensive insurance covering travel, health, diving, and trip cancellations. Neptune can provide documentation for claim purposes but is not liable for compensation.

5.6 GUEST SUBSTITUTION

Name changes are allowed with prior written approval. The replacement guest must accept all Terms & Conditions and assume full responsibility for the booking.

5.7 NO-SHOW POLICY

Failure to arrive at the appointed meeting location/time is considered a no-show. No refund or compensation will be provided.

6. CHANGES TO PRICING, SERVICES & ITINERARY

6.1 BEFORE CONFIRMATION

Neptune reserves the right to modify pricing, itinerary, or services prior to booking confirmation.

6.2 POST-CONFIRMATION ADJUSTMENTS

Confirmed prices may only be adjusted due to:

• Major fluctuations in fuel or logistics costs
• Changes in government-mandated fees
• Exchange rate changes exceeding ±10%

6.3 ITINERARY MODIFICATIONS

The Captain or Cruise Director may adjust the itinerary due to:

• Adverse weather
• Port authority restrictions
• Guest safety concerns
• Mechanical issues

Equivalent alternatives will be arranged when possible. No refunds for itinerary changes.

7. CANCELLATION BY NEPTUNE LIVEABOARDS

7.1 FORCE MAJEURE

Trips may be canceled or modified due to:

• Natural disasters
• Pandemics or epidemics
• Government restrictions
• War, terrorism, civil unrest
• Any unforeseen, uncontrollable event

In such cases, guests may receive credit or the option to reschedule. Refunds are not guaranteed.

7.2 OPERATIONAL CANCELLATIONS

Trips may also be canceled due to:

• Vessel mechanical failure
• Crew illness or shortages
• Safety-related concerns

Guests will receive a full refund or reschedule option. Neptune is not liable for additional costs (e.g., airfare, visas, accommodation).

8. MID-TRIP CHANGES

In emergencies or unexpected technical issues during the cruise, Neptune may alter the itinerary or cancel specific services. No refunds are issued for unused services due to such changes.

9. LIABILITY & RISK ACCEPTANCE

Participation in diving and all onboard activities is at the guest’s own risk. Neptune Liveaboards, its owners, staff, and affiliates are not liable for:

• Injury, illness, or death
• Loss or damage to property
• Delays or failures caused by third parties

Guests are fully responsible for costs associated with medical evacuation or emergency services.

10. LOSS OR DAMAGE TO PERSONAL BELONGINGS

Neptune is not responsible for the loss, theft, or damage of personal items during the trip. Guests are advised to have travel insurance that covers personal property.

1. EIN- / AUSSCHLÜSSE

1.1 EINSCHLÜSSE

• Accommodation onboard in a twin or double cabin as selected.
• Starlink Wifi (limited).
• Scheduled return transfers by car between the airport or designated downtown hotels and the embarkation / disembarkation point on the first and last day of the cruise.
• Full board meals onboard: breakfast, lunch, dinner, daily snacks, drinking water, coffee, and tea.
• Guided diving (subject to the itinerary) with a maximum ratio of 1 dive guide to 4 divers.
• Guided snorkeling activities (as per itinerary).
• Land excursions as specified in the published itinerary.
• Use of standard diving equipment: air tanks (12L/80cf), weights, and weight belts.
• Dive insurance (applicable only for direct bookings made with Neptune Liveaboards).

1.2 AUSSCHLÜSSE:

• International or domestic flights and accommodation before/after the cruise.
• Mandatory travel insurance and dive insurance for non-direct bookings.
• Visa costs, passport fees, and related travel expenses.
• Airport taxes and excess baggage fees.
• Private transfers or transfers outside the scheduled pick-up/drop-off windows.
• Rental of personal diving/snorkeling equipment (BCD, regulator, wetsuit, fins, mask, snorkel, etc.).
• Government and park fees (e.g., Komodo National Park entrance, tourism levies).
• Dive courses, certifications, and specialty training
• Nitrox fills and 15L tank upgrades.
• Alcoholic beverages (beer, wine, spirits).
• Crew gratuities/tips (at guest’s discretion).
• Any other personal expenses not explicitly stated in the inclusions.

Note: All diving activities are subject to weather, safety, and operational conditions. Diving is not conducted on disembarkation days. Itineraries may be adjusted without prior notice for guest safety, operational requirements, or environmental factors.

2. BOOKING POLICY & PAYMENTS

2.1 INDIVIDUAL BOOKINGS (FIT)

• Reservations may be made via email, WhatsApp, or through authorized agents (e.g., Liveaboards.com, PADI Travel)
• A 30% deposit is required within 7 days of booking confirmation to secure the reservation.
• Final payment must be received no later than 90 days before the trip departure date.
• If the deposit is not received within 7 days, the booking may be released without notice.

2.2 GROUP BOOKINGS & PRIVATE CHARTERS

• Initial Deposit: 10% of the total charter cost is due within 7 days of booking.
• Mid-Term Payment: Additional 20% due within 90 days of initial booking.
• Final Balance: Remaining balance due no later than 90 days before departure.
• Failure to comply with the payment schedule may result in cancellation without refund as per cancellation policy.

3. SHORT-NOTICE BOOKINGS

For bookings made within 90 days of the departure date, full payment is required immediately. These bookings are non-refundable and non-transferable.

4. PAYMENT TERMS

4.1 BANK TRANSFER

• Bank transfer is accepted for all bookings.
• Account details will be provided with your invoice.
• Payments are accepted in USD, EUR, or IDR, using the exchange rate provided by Neptune Liveaboards at time of invoicing.
• All bank fees, intermediary charges, and transaction costs are the responsibility of the sender. Neptune must receive the full net amount.

4.2 CREDIT / DEBIT CARD PAYMENTS

• Bank transfer is accepted for all bookings.
• Processed securely via a third-party payment gateway.
• A 3% non-refundable processing fee applies to all card payments.
• Neptune does not store card information; only essential identification (name, email, last 4 digits) is recorded for reference.

4.3 ONBOARD PAYMENTS

• Onboard purchases (e.g., bar tabs, gear rental, merchandise) can be settled in cash (IDR or USD) or via card (subject to terminal availability).
• All outstanding balances must be paid prior to disembarkation. Receipts will be issued by the Cruise Director.

5. CANCELLATION & RESCHEDULING POLICY

5.1 GENERAL CANCELLATION

All cancellation requests must be submitted in writing to [email protected] or via our official WhatsApp channel.

5.2 RESCHEDULING POLICY

• Within 30 days of departure: No rescheduling permitted.
• More than 30 days before departure: 30% rescheduling fee applies.
• Rescheduling is subject to availability and must be rebooked within 12 months of original departure.

5.3 INDIVIDUAL BOOKINGS (FIT) CANCELLATION FEES

• Cancellations made more than 90 days before the trip start date: 90% refund (10% administration fee applies from total payment).
• Cancellations made between 60 and 90 days before the trip start date: 50% refund.
• Cancellations made less than 60 days before the trip start date: Non-refundable.

5.4 GROUP & CHARTER CANCELLATION

• All charter payments are non-refundable once received.
• Rescheduling is subject to approval and is not guaranteed.

5.5 INSURANCE REQUIREMENT

Guests are strongly advised to obtain comprehensive insurance covering travel, health, diving, and trip cancellations. Neptune can provide documentation for claim purposes but is not liable for compensation.

5.6 GUEST SUBSTITUTION

Name changes are allowed with prior written approval. The replacement guest must accept all Terms & Conditions and assume full responsibility for the booking.

5.7 NO-SHOW POLICY

Failure to arrive at the appointed meeting location/time is considered a no-show. No refund or compensation will be provided.

6. CHANGES TO PRICING, SERVICES & ITINERARY

6.1 BEFORE CONFIRMATION

Neptune reserves the right to modify pricing, itinerary, or services prior to booking confirmation.

6.2 POST-CONFIRMATION ADJUSTMENTS

Confirmed prices may only be adjusted due to:

• Major fluctuations in fuel or logistics costs
• Changes in government-mandated fees
• Exchange rate changes exceeding ±10%

6.3 ITINERARY MODIFICATIONS

The Captain or Cruise Director may adjust the itinerary due to:

• Adverse weather
• Port authority restrictions
• Guest safety concerns
• Mechanical issues

Equivalent alternatives will be arranged when possible. No refunds for itinerary changes.

7. CANCELLATION BY NEPTUNE LIVEABOARDS

7.1 FORCE MAJEURE

Trips may be canceled or modified due to:

• Natural disasters
• Pandemics or epidemics
• Government restrictions
• War, terrorism, civil unrest
• Any unforeseen, uncontrollable event

In such cases, guests may receive credit or the option to reschedule. Refunds are not guaranteed.

7.2 OPERATIONAL CANCELLATIONS

Trips may also be canceled due to:

• Vessel mechanical failure
• Crew illness or shortages
• Safety-related concerns

Guests will receive a full refund or reschedule option. Neptune is not liable for additional costs (e.g., airfare, visas, accommodation).

8. MID-TRIP CHANGES

In emergencies or unexpected technical issues during the cruise, Neptune may alter the itinerary or cancel specific services. No refunds are issued for unused services due to such changes.

9. LIABILITY & RISK ACCEPTANCE

Participation in diving and all onboard activities is at the guest’s own risk. Neptune Liveaboards, its owners, staff, and affiliates are not liable for:

• Injury, illness, or death
• Loss or damage to property
• Delays or failures caused by third parties

Guests are fully responsible for costs associated with medical evacuation or emergency services.

10. LOSS OR DAMAGE TO PERSONAL BELONGINGS

Neptune is not responsible for the loss, theft, or damage of personal items during the trip. Guests are advised to have travel insurance that covers personal property.