Termini e Condizioni

I presenti Termini e condizioni generali regolano l'utilizzo del nostro sito Web e dei nostri servizi. Accedendo, navigando o prenotando tramite il nostro sito web, riconosci e accetti integralmente questi termini. Se non sei d'accordo con questi termini o parte di questi termini, non devi utilizzare il nostro sito web.

Uso del sito web

• Il contenuto delle pagine di questo sito è esclusivamente per uso e informazione generici. È soggetto a variazioni senza alcuna comunicazione previa.
• - L’uso non autorizzato di questo sito può dar luogo ad un risarcimento per danni e/o considerarsi un reato penale.

Proprietà intellettuale

• Questo sito contiene materiale di nostra proprietà o concessoci in licenza. Detto materiale include a titolo di esempio, ma non limitatamente a questi, disegno, layout, stile, aspetto e grafica. La riproduzione è vietata se non in conformità con l'avviso di copyright.

Condotta dell'Utente

• L'utente non deve utilizzare questo sito Web in alcun modo che causi o possa causare danni al sito Web o compromissione della disponibilità o dell'accessibilità del sito Web.
• utilizzare il sito Web in qualsiasi modo illecito, illegale, fraudolento o dannoso o in connessione con qualsiasi scopo o attività illeciti, illegali, fraudolenti o di altro tipo;

7.Prenotazioni e Annullamenti

• Le prenotazioni per le crociere subacquee sono soggette a disponibilità e conferma da parte di Neptune Liveaboards.
• Le politiche e i costi di cancellazione variano a seconda della nave e del viaggio prenotati. Si prega di fare riferimento ai termini specifici per Neptune One e Komodo Sea Dragon per maggiori dettagli.

Responsabilità

• Neptune Liveaboards non sarà responsabile per eventuali perdite o danni derivanti dall'utilizzo di questo sito web o in connessione con questo sito web.
• Non viene garantita o fornita né da noi né da parte di terzi alcuna garanzia in relazione all'accuratezza, tempestività, esecuzione, completezza o adeguatezza delle informazioni e del materiale presenti od offerti su questo sito per scopi specifici.
• Gli itinerari di viaggio sono a titolo esemplificativo e possono cambiare senza preavviso o all'ultimo minuto a seconda di varie condizioni straordinarie al di fuori del controllo di Neptune Liveaboards, quali, a titolo esemplificativo ma non esaustivo: condizioni meteorologiche, condizioni dell'acqua, problemi meccanici, ecc.

Informativa sulla privacy

• La privacy è molto importante. La nostra politica sulla privacy descrive come raccogliamo, utilizziamo e proteggiamo le tue informazioni personali. Accedendo o utilizzando questo sito web, l'utente riconosce tale trattamento e garantisce che tutti i dati da lui forniti sono accurati.
• I tuoi dati personali vengono utilizzati esclusivamente ai fini della creazione e della gestione della tua prenotazione con Neptune Liveaboards e per personalizzare la tua esperienza di crociera.
• Non condivideremo, trasmetteremo, diffonderemo o venderemo mai le tue informazioni private a terzi. Le eccezioni si applicano agli ordini del tribunale, alle indagini di polizia o a qualsiasi altra necessità extraodinaria che non rientra nelle operazioni standard di Neptune Liveaboards.

Modifiche

• Di tanto in tanto potremo rivedere queste modalità e condizioni. I termini rivisti si applicheranno a partire dalla data di pubblicazione su questo sito web. Siete pregati di controllare regolarmente questa pagina per garantire di avere dimestichezza con la versione corrente.

Legge applicabile

• Le presenti modalità e condizioni saranno regolate e interpretate in conformità alla legge inglese, e le eventuali controversie relative a queste modalità e condizioni saranno soggette alla giurisdizione non esclusiva dei tribunali di Inghilterra e Galles.

Utilizzando il sito web di Neptune Liveaboards, accetti integralmente questi termini e condizioni. Ci auguriamo che la tua esperienza con Neptune Liveaboards sia gratificante e piacevole.

INCLUSIONI/ESCLUSIONI

1.1 INCLUSIONI

• Accommodation onboard in a twin or double cabin as selected.
• Starlink Wifi (limited).
• Scheduled return transfers by car between the airport or designated downtown hotels and the embarkation / disembarkation point on the first and last day of the cruise.
• Full board meals onboard: breakfast, lunch, dinner, daily snacks, drinking water, coffee, and tea.
• Guided diving (subject to the itinerary) with a maximum ratio of 1 dive guide to 4 divers.
• Guided snorkeling activities (as per itinerary).
• Land excursions as specified in the published itinerary.
• Use of standard diving equipment: air tanks (12L/80cf), weights, and weight belts.
• Dive insurance (applicable only for direct bookings made with Neptune Liveaboards).

1.2 ESCLUSIONI:

• International or domestic flights and accommodation before/after the cruise.
• Mandatory travel insurance and dive insurance for non-direct bookings.
• Visa costs, passport fees, and related travel expenses.
• Airport taxes and excess baggage fees.
• Private transfers or transfers outside the scheduled pick-up/drop-off windows.
• Rental of personal diving/snorkeling equipment (BCD, regulator, wetsuit, fins, mask, snorkel, etc.).
• Government and park fees (e.g., Komodo National Park entrance, tourism levies).
• Dive courses, certifications, and specialty training
• Nitrox fills and 15L tank upgrades.
• Alcoholic beverages (beer, wine, spirits).
• Crew gratuities/tips (at guest’s discretion).
• Any other personal expenses not explicitly stated in the inclusions.

Note: All diving activities are subject to weather, safety, and operational conditions. Diving is not conducted on disembarkation days. Itineraries may be adjusted without prior notice for guest safety, operational requirements, or environmental factors.

2. BOOKING POLICY & PAYMENTS

2.1 INDIVIDUAL BOOKINGS (FIT)

• Reservations may be made via email, WhatsApp, or through authorized agents (e.g., Liveaboards.com, PADI Travel)
• A 30% deposit is required within 7 days of booking confirmation to secure the reservation.
• Final payment must be received no later than 90 days before the trip departure date.
• If the deposit is not received within 7 days, the booking may be released without notice.

2.2 GROUP BOOKINGS & PRIVATE CHARTERS

• Initial Deposit: 10% of the total charter cost is due within 7 days of booking.
• Mid-Term Payment: Additional 20% due within 90 days of initial booking.
• Final Balance: Remaining balance due no later than 90 days before departure.
• Failure to comply with the payment schedule may result in cancellation without refund as per cancellation policy.

3. SHORT-NOTICE BOOKINGS

For bookings made within 90 days of the departure date, full payment is required immediately. These bookings are non-refundable and non-transferable.

4. PAYMENT TERMS

4.1 BANK TRANSFER

• Bank transfer is accepted for all bookings.
• Account details will be provided with your invoice.
• Payments are accepted in USD, EUR, or IDR, using the exchange rate provided by Neptune Liveaboards at time of invoicing.
• All bank fees, intermediary charges, and transaction costs are the responsibility of the sender. Neptune must receive the full net amount.

4.2 CREDIT / DEBIT CARD PAYMENTS

• Bank transfer is accepted for all bookings.
• Processed securely via a third-party payment gateway.
• A 3% non-refundable processing fee applies to all card payments.
• Neptune does not store card information; only essential identification (name, email, last 4 digits) is recorded for reference.

4.3 ONBOARD PAYMENTS

• Onboard purchases (e.g., bar tabs, gear rental, merchandise) can be settled in cash (IDR or USD) or via card (subject to terminal availability).
• All outstanding balances must be paid prior to disembarkation. Receipts will be issued by the Cruise Director.

5. CANCELLATION & RESCHEDULING POLICY

5.1 GENERAL CANCELLATION

All cancellation requests must be submitted in writing to [email protected] or via our official WhatsApp channel.

5.2 RESCHEDULING POLICY

• Within 30 days of departure: No rescheduling permitted.
• More than 30 days before departure: 30% rescheduling fee applies.
• Rescheduling is subject to availability and must be rebooked within 12 months of original departure.

5.3 INDIVIDUAL BOOKINGS (FIT) CANCELLATION FEES

• Cancellations made more than 90 days before the trip start date: 90% refund (10% administration fee applies from total payment).
• Cancellations made between 60 and 90 days before the trip start date: 50% refund.
• Cancellations made less than 60 days before the trip start date: Non-refundable.

5.4 GROUP & CHARTER CANCELLATION

• All charter payments are non-refundable once received.
• Rescheduling is subject to approval and is not guaranteed.

5.5 INSURANCE REQUIREMENT

Guests are strongly advised to obtain comprehensive insurance covering travel, health, diving, and trip cancellations. Neptune can provide documentation for claim purposes but is not liable for compensation.

5.6 GUEST SUBSTITUTION

Name changes are allowed with prior written approval. The replacement guest must accept all Terms & Conditions and assume full responsibility for the booking.

5.7 NO-SHOW POLICY

Failure to arrive at the appointed meeting location/time is considered a no-show. No refund or compensation will be provided.

6. CHANGES TO PRICING, SERVICES & ITINERARY

6.1 BEFORE CONFIRMATION

Neptune reserves the right to modify pricing, itinerary, or services prior to booking confirmation.

6.2 POST-CONFIRMATION ADJUSTMENTS

Confirmed prices may only be adjusted due to:

• Major fluctuations in fuel or logistics costs
• Changes in government-mandated fees
• Exchange rate changes exceeding ±10%

6.3 ITINERARY MODIFICATIONS

The Captain or Cruise Director may adjust the itinerary due to:

• Adverse weather
• Port authority restrictions
• Guest safety concerns
• Mechanical issues

Equivalent alternatives will be arranged when possible. No refunds for itinerary changes.

7. CANCELLATION BY NEPTUNE LIVEABOARDS

7.1 FORCE MAJEURE

Trips may be canceled or modified due to:

• Natural disasters
• Pandemics or epidemics
• Government restrictions
• War, terrorism, civil unrest
• Any unforeseen, uncontrollable event

In such cases, guests may receive credit or the option to reschedule. Refunds are not guaranteed.

7.2 OPERATIONAL CANCELLATIONS

Trips may also be canceled due to:

• Vessel mechanical failure
• Crew illness or shortages
• Safety-related concerns

Guests will receive a full refund or reschedule option. Neptune is not liable for additional costs (e.g., airfare, visas, accommodation).

8. MID-TRIP CHANGES

In emergencies or unexpected technical issues during the cruise, Neptune may alter the itinerary or cancel specific services. No refunds are issued for unused services due to such changes.

9. LIABILITY & RISK ACCEPTANCE

Participation in diving and all onboard activities is at the guest’s own risk. Neptune Liveaboards, its owners, staff, and affiliates are not liable for:

• Injury, illness, or death
• Loss or damage to property
• Delays or failures caused by third parties

Guests are fully responsible for costs associated with medical evacuation or emergency services.

10. LOSS OR DAMAGE TO PERSONAL BELONGINGS

Neptune is not responsible for the loss, theft, or damage of personal items during the trip. Guests are advised to have travel insurance that covers personal property.

INCLUSIONI/ESCLUSIONI

1.1 INCLUSIONI

• Accommodation onboard in a twin or double cabin as selected.
• Starlink Wifi (limited).
• Scheduled return transfers by car between the airport or designated downtown hotels and the embarkation / disembarkation point on the first and last day of the cruise.
• Full board meals onboard: breakfast, lunch, dinner, daily snacks, drinking water, coffee, and tea.
• Guided diving (subject to the itinerary) with a maximum ratio of 1 dive guide to 4 divers.
• Guided snorkeling activities (as per itinerary).
• Land excursions as specified in the published itinerary.
• Use of standard diving equipment: air tanks (12L/80cf), weights, and weight belts.
• Dive insurance (applicable only for direct bookings made with Neptune Liveaboards).

1.2 ESCLUSIONI:

• International or domestic flights and accommodation before/after the cruise.
• Mandatory travel insurance and dive insurance for non-direct bookings.
• Visa costs, passport fees, and related travel expenses.
• Airport taxes and excess baggage fees.
• Private transfers or transfers outside the scheduled pick-up/drop-off windows.
• Rental of personal diving/snorkeling equipment (BCD, regulator, wetsuit, fins, mask, snorkel, etc.).
• Government and park fees (e.g., Komodo National Park entrance, tourism levies).
• Dive courses, certifications, and specialty training
• Nitrox fills and 15L tank upgrades.
• Alcoholic beverages (beer, wine, spirits).
• Crew gratuities/tips (at guest’s discretion).
• Any other personal expenses not explicitly stated in the inclusions.

Note: All diving activities are subject to weather, safety, and operational conditions. Diving is not conducted on disembarkation days. Itineraries may be adjusted without prior notice for guest safety, operational requirements, or environmental factors.

2. BOOKING POLICY & PAYMENTS

2.1 INDIVIDUAL BOOKINGS (FIT)

• Reservations may be made via email, WhatsApp, or through authorized agents (e.g., Liveaboards.com, PADI Travel)
• A 30% deposit is required within 7 days of booking confirmation to secure the reservation.
• Final payment must be received no later than 90 days before the trip departure date.
• If the deposit is not received within 7 days, the booking may be released without notice.

2.2 GROUP BOOKINGS & PRIVATE CHARTERS

• Initial Deposit: 10% of the total charter cost is due within 7 days of booking.
• Mid-Term Payment: Additional 20% due within 90 days of initial booking.
• Final Balance: Remaining balance due no later than 90 days before departure.
• Failure to comply with the payment schedule may result in cancellation without refund as per cancellation policy.

3. SHORT-NOTICE BOOKINGS

For bookings made within 90 days of the departure date, full payment is required immediately. These bookings are non-refundable and non-transferable.

4. PAYMENT TERMS

4.1 BANK TRANSFER

• Bank transfer is accepted for all bookings.
• Account details will be provided with your invoice.
• Payments are accepted in USD, EUR, or IDR, using the exchange rate provided by Neptune Liveaboards at time of invoicing.
• All bank fees, intermediary charges, and transaction costs are the responsibility of the sender. Neptune must receive the full net amount.

4.2 CREDIT / DEBIT CARD PAYMENTS

• Bank transfer is accepted for all bookings.
• Processed securely via a third-party payment gateway.
• A 3% non-refundable processing fee applies to all card payments.
• Neptune does not store card information; only essential identification (name, email, last 4 digits) is recorded for reference.

4.3 ONBOARD PAYMENTS

• Onboard purchases (e.g., bar tabs, gear rental, merchandise) can be settled in cash (IDR or USD) or via card (subject to terminal availability).
• All outstanding balances must be paid prior to disembarkation. Receipts will be issued by the Cruise Director.

5. CANCELLATION & RESCHEDULING POLICY

5.1 GENERAL CANCELLATION

All cancellation requests must be submitted in writing to [email protected] or via our official WhatsApp channel.

5.2 RESCHEDULING POLICY

• Within 30 days of departure: No rescheduling permitted.
• More than 30 days before departure: 30% rescheduling fee applies.
• Rescheduling is subject to availability and must be rebooked within 12 months of original departure.

5.3 INDIVIDUAL BOOKINGS (FIT) CANCELLATION FEES

• Cancellations made more than 90 days before the trip start date: 90% refund (10% administration fee applies from total payment).
• Cancellations made between 60 and 90 days before the trip start date: 50% refund.
• Cancellations made less than 60 days before the trip start date: Non-refundable.

5.4 GROUP & CHARTER CANCELLATION

• All charter payments are non-refundable once received.
• Rescheduling is subject to approval and is not guaranteed.

5.5 INSURANCE REQUIREMENT

Guests are strongly advised to obtain comprehensive insurance covering travel, health, diving, and trip cancellations. Neptune can provide documentation for claim purposes but is not liable for compensation.

5.6 GUEST SUBSTITUTION

Name changes are allowed with prior written approval. The replacement guest must accept all Terms & Conditions and assume full responsibility for the booking.

5.7 NO-SHOW POLICY

Failure to arrive at the appointed meeting location/time is considered a no-show. No refund or compensation will be provided.

6. CHANGES TO PRICING, SERVICES & ITINERARY

6.1 BEFORE CONFIRMATION

Neptune reserves the right to modify pricing, itinerary, or services prior to booking confirmation.

6.2 POST-CONFIRMATION ADJUSTMENTS

Confirmed prices may only be adjusted due to:

• Major fluctuations in fuel or logistics costs
• Changes in government-mandated fees
• Exchange rate changes exceeding ±10%

6.3 ITINERARY MODIFICATIONS

The Captain or Cruise Director may adjust the itinerary due to:

• Adverse weather
• Port authority restrictions
• Guest safety concerns
• Mechanical issues

Equivalent alternatives will be arranged when possible. No refunds for itinerary changes.

7. CANCELLATION BY NEPTUNE LIVEABOARDS

7.1 FORCE MAJEURE

Trips may be canceled or modified due to:

• Natural disasters
• Pandemics or epidemics
• Government restrictions
• War, terrorism, civil unrest
• Any unforeseen, uncontrollable event

In such cases, guests may receive credit or the option to reschedule. Refunds are not guaranteed.

7.2 OPERATIONAL CANCELLATIONS

Trips may also be canceled due to:

• Vessel mechanical failure
• Crew illness or shortages
• Safety-related concerns

Guests will receive a full refund or reschedule option. Neptune is not liable for additional costs (e.g., airfare, visas, accommodation).

8. MID-TRIP CHANGES

In emergencies or unexpected technical issues during the cruise, Neptune may alter the itinerary or cancel specific services. No refunds are issued for unused services due to such changes.

9. LIABILITY & RISK ACCEPTANCE

Participation in diving and all onboard activities is at the guest’s own risk. Neptune Liveaboards, its owners, staff, and affiliates are not liable for:

• Injury, illness, or death
• Loss or damage to property
• Delays or failures caused by third parties

Guests are fully responsible for costs associated with medical evacuation or emergency services.

10. LOSS OR DAMAGE TO PERSONAL BELONGINGS

Neptune is not responsible for the loss, theft, or damage of personal items during the trip. Guests are advised to have travel insurance that covers personal property.