Terms & Conditions

These General Terms & Conditions govern your use of our website and services. By accessing, browsing, or booking through our website, you acknowledge and agree to these terms in full. If you disagree with these terms or any part of these terms, you must not use our website.

Use of the Website

• The content of this website is for your general information and use only. It is subject to change without notice.
• Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.

Copyright and Intellectual Property

• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited other than in accordance with the copyright notice.

User Conduct

• You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website.
• You must not use this website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent, or harmful purpose or activity.

Bookings and Cancellations

• Bookings for liveaboard trips are subject to availability and confirmation by Neptune Liveaboards.
• Cancellation policies and charges will vary depending on the specific vessel and trip booked. Please refer to the specific terms for Neptune One and Komodo Sea Dragon for more details.

Liability

• Neptune Liveaboards will not be liable for any loss or damage arising from your use of this website or in connection with this website.
• We do not guarantee the accuracy, completeness, or suitability of the information and materials found or offered on this website for any particular purpose.
• Trip itineraries are for example purposes and may change without prior notice or on last minute depending various extraordinary conditions outside the control of Neptune Liveaboards, such as but not limited to: weather conditions, water conditions, mechanical issues, etc.

Privacy Policy

• Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information. By using this website, you agree to such processing and you warrant that all data provided by you is accurate.
• Your personal data is used exclusively for the purposes of creating and managing your reservation with Neptune Liveaboards, and for customizing your liveaboard experience.
• We will never share, transmit, disseminate, or sell your private information to third parties. Exceptions apply to court orders, police investigations or any other extraodinary necessity that falls outside standard operations of Neptune Liveaboards.

Amendments

• We may revise these General Terms & Conditions from time to time. Revised terms will apply from the date of the publication on this website. Please check this page regularly to ensure you are familiar with the current version.

Governing Law

• These terms and conditions will be governed by and construed in accordance with the laws of the jurisdiction in which Neptune Liveaboards operates, and any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of that jurisdiction.

By using the Neptune Liveaboards website, you accept these terms and conditions in full. We hope you find your experience with Neptune Liveaboards both rewarding and enjoyable.

1. INCLUSIONS / EXCLUSIONS

1.1 INCLUSIONS

• Accommodation onboard in a twin or double cabin as selected.
• Starlink Wifi (limited).
• Scheduled return transfers by car between the airport or designated downtown hotels and the embarkation / disembarkation point on the first and last day of the cruise.
• Full board meals onboard: breakfast, lunch, dinner, daily snacks, drinking water, coffee, and tea.
• Guided diving (subject to the itinerary) with a maximum ratio of 1 dive guide to 4 divers.
• Guided snorkeling activities (as per itinerary).
• Land excursions as specified in the published itinerary.
• Use of standard diving equipment: air tanks (12L/80cf), weights, and weight belts.
• Dive insurance (applicable only for direct bookings made with Neptune Liveaboards).

1.2 EXCLUSIONS:

• International or domestic flights and accommodation before/after the cruise.
• Mandatory travel insurance and dive insurance for non-direct bookings.
• Visa costs, passport fees, and related travel expenses.
• Airport taxes and excess baggage fees.
• Private transfers or transfers outside the scheduled pick-up/drop-off windows.
• Rental of personal diving/snorkeling equipment (BCD, regulator, wetsuit, fins, mask, snorkel, etc.).
• Government and park fees (e.g., Komodo National Park entrance, tourism levies).
• Dive courses, certifications, and specialty training
• Nitrox fills and 15L tank upgrades.
• Alcoholic beverages (beer, wine, spirits).
• Crew gratuities/tips (at guest’s discretion).
• Any other personal expenses not explicitly stated in the inclusions.

Note: All diving activities are subject to weather, safety, and operational conditions. Diving is not conducted on disembarkation days. Itineraries may be adjusted without prior notice for guest safety, operational requirements, or environmental factors.

2. BOOKING POLICY & PAYMENTS

2.1 INDIVIDUAL BOOKINGS (FIT)

• Reservations may be made via email, WhatsApp, or through authorized agents (e.g., Liveaboards.com, PADI Travel)
• A 30% deposit is required within 7 days of booking confirmation to secure the reservation.
• Final payment must be received no later than 90 days before the trip departure date.
• If the deposit is not received within 7 days, the booking may be released without notice.

2.2 GROUP BOOKINGS & PRIVATE CHARTERS

• Initial Deposit: 10% of the total charter cost is due within 7 days of booking.
• Mid-Term Payment: Additional 20% due within 90 days of initial booking.
• Final Balance: Remaining balance due no later than 90 days before departure.
• Failure to comply with the payment schedule may result in cancellation without refund as per cancellation policy.

3. SHORT-NOTICE BOOKINGS

For bookings made within 90 days of the departure date, full payment is required immediately. These bookings are non-refundable and non-transferable.

4. PAYMENT TERMS

4.1 BANK TRANSFER

• Bank transfer is accepted for all bookings.
• Account details will be provided with your invoice.
• Payments are accepted in USD, EUR, or IDR, using the exchange rate provided by Neptune Liveaboards at time of invoicing.
• All bank fees, intermediary charges, and transaction costs are the responsibility of the sender. Neptune must receive the full net amount.

4.2 CREDIT / DEBIT CARD PAYMENTS

• Bank transfer is accepted for all bookings.
• Processed securely via a third-party payment gateway.
• A 3% non-refundable processing fee applies to all card payments.
• Neptune does not store card information; only essential identification (name, email, last 4 digits) is recorded for reference.

4.3 ONBOARD PAYMENTS

• Onboard purchases (e.g., bar tabs, gear rental, merchandise) can be settled in cash (IDR or USD) or via card (subject to terminal availability).
• All outstanding balances must be paid prior to disembarkation. Receipts will be issued by the Cruise Director.

5. CANCELLATION & RESCHEDULING POLICY

5.1 GENERAL CANCELLATION

All cancellation requests must be submitted in writing to [email protected] or via our official WhatsApp channel.

5.2 RESCHEDULING POLICY

• Within 30 days of departure: No rescheduling permitted.
• More than 30 days before departure: 30% rescheduling fee applies.
• Rescheduling is subject to availability and must be rebooked within 12 months of original departure.

5.3 INDIVIDUAL BOOKINGS (FIT) CANCELLATION FEES

• Cancellations made more than 90 days before the trip start date: 90% refund (10% administration fee applies from total payment).
• Cancellations made between 60 and 90 days before the trip start date: 50% refund.
• Cancellations made less than 60 days before the trip start date: Non-refundable.

5.4 GROUP & CHARTER CANCELLATION

• All charter payments are non-refundable once received.
• Rescheduling is subject to approval and is not guaranteed.

5.5 INSURANCE REQUIREMENT

Guests are strongly advised to obtain comprehensive insurance covering travel, health, diving, and trip cancellations. Neptune can provide documentation for claim purposes but is not liable for compensation.

5.6 GUEST SUBSTITUTION

Name changes are allowed with prior written approval. The replacement guest must accept all Terms & Conditions and assume full responsibility for the booking.

5.7 NO-SHOW POLICY

Failure to arrive at the appointed meeting location/time is considered a no-show. No refund or compensation will be provided.

6. CHANGES TO PRICING, SERVICES & ITINERARY

6.1 BEFORE CONFIRMATION

Neptune reserves the right to modify pricing, itinerary, or services prior to booking confirmation.

6.2 POST-CONFIRMATION ADJUSTMENTS

Confirmed prices may only be adjusted due to:

• Major fluctuations in fuel or logistics costs
• Changes in government-mandated fees
• Exchange rate changes exceeding ±10%

6.3 ITINERARY MODIFICATIONS

The Captain or Cruise Director may adjust the itinerary due to:

• Adverse weather
• Port authority restrictions
• Guest safety concerns
• Mechanical issues

Equivalent alternatives will be arranged when possible. No refunds for itinerary changes.

7. CANCELLATION BY NEPTUNE LIVEABOARDS

7.1 FORCE MAJEURE

Trips may be canceled or modified due to:

• Natural disasters
• Pandemics or epidemics
• Government restrictions
• War, terrorism, civil unrest
• Any unforeseen, uncontrollable event

In such cases, guests may receive credit or the option to reschedule. Refunds are not guaranteed.

7.2 OPERATIONAL CANCELLATIONS

Trips may also be canceled due to:

• Vessel mechanical failure
• Crew illness or shortages
• Safety-related concerns

Guests will receive a full refund or reschedule option. Neptune is not liable for additional costs (e.g., airfare, visas, accommodation).

8. MID-TRIP CHANGES

In emergencies or unexpected technical issues during the cruise, Neptune may alter the itinerary or cancel specific services. No refunds are issued for unused services due to such changes.

9. LIABILITY & RISK ACCEPTANCE

Participation in diving and all onboard activities is at the guest’s own risk. Neptune Liveaboards, its owners, staff, and affiliates are not liable for:

• Injury, illness, or death
• Loss or damage to property
• Delays or failures caused by third parties

Guests are fully responsible for costs associated with medical evacuation or emergency services.

10. LOSS OR DAMAGE TO PERSONAL BELONGINGS

Neptune is not responsible for the loss, theft, or damage of personal items during the trip. Guests are advised to have travel insurance that covers personal property.

1. INCLUSIONS / EXCLUSIONS

1.1 INCLUSIONS

• Accommodation onboard in a twin or double cabin as selected.
• Starlink Wifi (limited).
• Scheduled return transfers by car between the airport or designated downtown hotels and the embarkation / disembarkation point on the first and last day of the cruise.
• Full board meals onboard: breakfast, lunch, dinner, daily snacks, drinking water, coffee, and tea.
• Guided diving (subject to the itinerary) with a maximum ratio of 1 dive guide to 4 divers.
• Guided snorkeling activities (as per itinerary).
• Land excursions as specified in the published itinerary.
• Use of standard diving equipment: air tanks (12L/80cf), weights, and weight belts.
• Dive insurance (applicable only for direct bookings made with Neptune Liveaboards).

1.2 EXCLUSIONS:

• International or domestic flights and accommodation before/after the cruise.
• Mandatory travel insurance and dive insurance for non-direct bookings.
• Visa costs, passport fees, and related travel expenses.
• Airport taxes and excess baggage fees.
• Private transfers or transfers outside the scheduled pick-up/drop-off windows.
• Rental of personal diving/snorkeling equipment (BCD, regulator, wetsuit, fins, mask, snorkel, etc.).
• Government and park fees (e.g., Komodo National Park entrance, tourism levies).
• Dive courses, certifications, and specialty training
• Nitrox fills and 15L tank upgrades.
• Alcoholic beverages (beer, wine, spirits).
• Crew gratuities/tips (at guest’s discretion).
• Any other personal expenses not explicitly stated in the inclusions.

Note: All diving activities are subject to weather, safety, and operational conditions. Diving is not conducted on disembarkation days. Itineraries may be adjusted without prior notice for guest safety, operational requirements, or environmental factors.

2. BOOKING POLICY & PAYMENTS

2.1 INDIVIDUAL BOOKINGS (FIT)

• Reservations may be made via email, WhatsApp, or through authorized agents (e.g., Liveaboards.com, PADI Travel)
• A 30% deposit is required within 7 days of booking confirmation to secure the reservation.
• Final payment must be received no later than 90 days before the trip departure date.
• If the deposit is not received within 7 days, the booking may be released without notice.

2.2 GROUP BOOKINGS & PRIVATE CHARTERS

• Initial Deposit: 10% of the total charter cost is due within 7 days of booking.
• Mid-Term Payment: Additional 20% due within 90 days of initial booking.
• Final Balance: Remaining balance due no later than 90 days before departure.
• Failure to comply with the payment schedule may result in cancellation without refund as per cancellation policy.

3. SHORT-NOTICE BOOKINGS

For bookings made within 90 days of the departure date, full payment is required immediately. These bookings are non-refundable and non-transferable.

4. PAYMENT TERMS

4.1 BANK TRANSFER

• Bank transfer is accepted for all bookings.
• Account details will be provided with your invoice.
• Payments are accepted in USD, EUR, or IDR, using the exchange rate provided by Neptune Liveaboards at time of invoicing.
• All bank fees, intermediary charges, and transaction costs are the responsibility of the sender. Neptune must receive the full net amount.

4.2 CREDIT / DEBIT CARD PAYMENTS

• Bank transfer is accepted for all bookings.
• Processed securely via a third-party payment gateway.
• A 3% non-refundable processing fee applies to all card payments.
• Neptune does not store card information; only essential identification (name, email, last 4 digits) is recorded for reference.

4.3 ONBOARD PAYMENTS

• Onboard purchases (e.g., bar tabs, gear rental, merchandise) can be settled in cash (IDR or USD) or via card (subject to terminal availability).
• All outstanding balances must be paid prior to disembarkation. Receipts will be issued by the Cruise Director.

5. CANCELLATION & RESCHEDULING POLICY

5.1 GENERAL CANCELLATION

All cancellation requests must be submitted in writing to [email protected] or via our official WhatsApp channel.

5.2 RESCHEDULING POLICY

• Within 30 days of departure: No rescheduling permitted.
• More than 30 days before departure: 30% rescheduling fee applies.
• Rescheduling is subject to availability and must be rebooked within 12 months of original departure.

5.3 INDIVIDUAL BOOKINGS (FIT) CANCELLATION FEES

• Cancellations made more than 90 days before the trip start date: 90% refund (10% administration fee applies from total payment).
• Cancellations made between 60 and 90 days before the trip start date: 50% refund.
• Cancellations made less than 60 days before the trip start date: Non-refundable.

5.4 GROUP & CHARTER CANCELLATION

• All charter payments are non-refundable once received.
• Rescheduling is subject to approval and is not guaranteed.

5.5 INSURANCE REQUIREMENT

Guests are strongly advised to obtain comprehensive insurance covering travel, health, diving, and trip cancellations. Neptune can provide documentation for claim purposes but is not liable for compensation.

5.6 GUEST SUBSTITUTION

Name changes are allowed with prior written approval. The replacement guest must accept all Terms & Conditions and assume full responsibility for the booking.

5.7 NO-SHOW POLICY

Failure to arrive at the appointed meeting location/time is considered a no-show. No refund or compensation will be provided.

6. CHANGES TO PRICING, SERVICES & ITINERARY

6.1 BEFORE CONFIRMATION

Neptune reserves the right to modify pricing, itinerary, or services prior to booking confirmation.

6.2 POST-CONFIRMATION ADJUSTMENTS

Confirmed prices may only be adjusted due to:

• Major fluctuations in fuel or logistics costs
• Changes in government-mandated fees
• Exchange rate changes exceeding ±10%

6.3 ITINERARY MODIFICATIONS

The Captain or Cruise Director may adjust the itinerary due to:

• Adverse weather
• Port authority restrictions
• Guest safety concerns
• Mechanical issues

Equivalent alternatives will be arranged when possible. No refunds for itinerary changes.

7. CANCELLATION BY NEPTUNE LIVEABOARDS

7.1 FORCE MAJEURE

Trips may be canceled or modified due to:

• Natural disasters
• Pandemics or epidemics
• Government restrictions
• War, terrorism, civil unrest
• Any unforeseen, uncontrollable event

In such cases, guests may receive credit or the option to reschedule. Refunds are not guaranteed.

7.2 OPERATIONAL CANCELLATIONS

Trips may also be canceled due to:

• Vessel mechanical failure
• Crew illness or shortages
• Safety-related concerns

Guests will receive a full refund or reschedule option. Neptune is not liable for additional costs (e.g., airfare, visas, accommodation).

8. MID-TRIP CHANGES

In emergencies or unexpected technical issues during the cruise, Neptune may alter the itinerary or cancel specific services. No refunds are issued for unused services due to such changes.

9. LIABILITY & RISK ACCEPTANCE

Participation in diving and all onboard activities is at the guest’s own risk. Neptune Liveaboards, its owners, staff, and affiliates are not liable for:

• Injury, illness, or death
• Loss or damage to property
• Delays or failures caused by third parties

Guests are fully responsible for costs associated with medical evacuation or emergency services.

10. LOSS OR DAMAGE TO PERSONAL BELONGINGS

Neptune is not responsible for the loss, theft, or damage of personal items during the trip. Guests are advised to have travel insurance that covers personal property.